After you have linked your account to Analytics and received some event data, you will find the events for each c…
Setting up triggers is a good idea, if you want to know when you get a text to your tracking number but do not want to come into CTM every day to check.
CallTrackingMetrics takes reports of unwanted calls or messages very seriously and we work vigilantly to protect our customers and combat unauthorized or fraudulent use of our platform.
Spam calls can happen on local or toll free numbers. There are various reasons you may see spam calls coming into your tracking phone numbers.
You can set up various types of emails to trigger each time a call comes into your tracking numbers.
The Call Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can use filters and date ranges to narrow down which calls you want to include in the report.
Call queues work when you need to route to multiple agents, have those agents on different schedule, or want to automatically assign an agent to the call.
For each of your Receiving Numbers, you can set up a fallback Receiving Number that will get calls if the primary Receiving Number does not pick up within a certain amount of time.
A Tracking Number is the phone number that your customers or potential customers will call. Before you can use our system, you need to purchase at least one tracking number.
You can present your callers with a greeting that can offer them keypress options to be routed to different actions by using our Voice Menus (IVR Menu).
Click here to follow our built-in guide for changing plans. You can upgrade or downgrade at any time to a different plan.
You can add additional credit cards for your account by going to Settings > Billing Settings. Scroll down to the Manage Payment Methods area of the page.