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Port your phone numbers

Click-to-call ads are increasingly playing

Click-to-call ads are increasingly playing a vital role in online advertising campaigns. Research shows that 70% of mobile searchers use click-to-call ads, and these calls are valuable: 61% of mobile searchers state that click-to-call is most important to them in the purchase phase of the shopping process.

  • Track which marketing campaign led to the call
  • Surface valuable session data including searched keywords, previous calls, and past website visits
  • Isolate words of intent or specific keywords spoken on the call, then automate actions based on this behavior
  • Google Analytics & AdWords Integrations
  • Call Whispers
  • Call Recordings
  • Integrated Softphone

Port your phone numbers

Click-to-call ads are increasingly playing

Click-to-call ads are increasingly playing a vital role in online advertising campaigns. Research shows that 70% of mobile searchers use click-to-call ads, and these calls are valuable: 61% of mobile searchers state that click-to-call is most important to them in the purchase phase of the shopping process.

Available on Every Plan

  • Unlimited Users
  • Local/Toll-Free Numbers in 80 Countries
  • Tracking Campaign Calls
  • Google Analytics & AdWords Integrations
  • Call Whispers
  • Call Recordings
  • Integrated Softphone
  • iPhone App/Android App
  • Notifications — Email & Texts
  • Score, Convert & Tag Calls
  • Bulk & Scheduled Text Messaging
  • Voicemail Boxes
  • Smart Transcriptions
  • Live Listen
  • User Access Levels
  • Conference Calls
  • Reports by Campaign, Ad Group, & Keyword
  • ROI Reporting
  • API Access
  • Dynamic Number Insertion
  • Scheduled Routing

Professional Service Add-ons

Fast Track Packs

Get 1:1 consulting to assist with account setup, and make sure your goals are met.

Project Boost Packs

Project-based consultation, billed at an hourly rate based on your needs.

Dedicated Support

We offer two dedicated support plans, business hours and 24/7, for high-volume customers.

How It Works

Know exactly which ads are driving calls, texts, and form submissions

Step 1

One line of CallTrackingMetrics' tracking code on all the pages of your site does all of the work. No custom URLs or tags needed.

Step 2

Tracking code will instantly recognize the channel and geographic location visitors are coming from and show them the correct phone number.

Step 3

Incoming calls are matched to an exact website visitor. You will instantly know the referring URL, search keywords, landing pages, and ads the caller came through.

Step 4

The tracking code remembers the original advertising channel for each visitor, continuing to show them the same tracking number each time they visit your site.

Port your phone numbers from your existing carrier

Move your phone numbers away from your current call tracking company or phone carrier into the CallTrackingMetrics system so that you can use them as advertising tracking numbers. This is a great way to ensure that you are able to continue to use numbers you have had for a long time and you don't have to miss out on customers who have those numbers saved.

The process usually takes two to four weeks.

Call Queues

Call queues provide an effective way to forward your calls in simple or sophisticated patterns to ensure that all calls are getting into the correct hands quickly. Call queues are groups of agents with rules that determine how calls should be routed between the agents. Each agent can have their own availability schedule, weighting, and preferences, and they can switch between answering calls on their landline, mobile, or softphone, depending on where they are.

Agent reporting shows performance by agent so that you can stay on top of call volume, quality, and performance.

Smart Routing

Smart Routing takes call management to the next level by enabling businesses to direct calls based on caller profiles.

Conditionally route by:

  • The actions the caller has taken on a website
  • Whether they’ve called previously
  • Who on your team they talked to before
  • Caller demographics like age, email address, marital status, income, social media pages, and more

Considering the 20% abandonment rate of incoming calls, it's important to get calls answered quickly by the right person, without menus or hold times.

Call Tracking for Small Businesses

Discover which marketing campaigns, website pages and keywords are driving phone calls and conversions. Our call tracking software provides keyword-level attribution, and mobile click-to-call tracking, allowing you to optimize campaigns for ROI.

Powerful Reporting

Understand exactly which advertising campaigns are driving calls and optimize your marketing ROI. Track down to the keyword level.

Track Calls and Texts

Integrate inbound and outbound call tracking and SMS programs to optimize engagement with leads and customers.

Conversation Analytics

Know exactly what's happening on your phone calls so you can optimize for conversions and customer satisfaction.

Never Miss a Call

Forward calls to 50 countries around the world. Set up in minutes and change it at any time.

Our Culture

Call queues provide an effective way to forward your calls in simple or sophisticated patterns to ensure that all calls are getting into the correct hands quickly. Call queues are groups of agents with rules that determine how calls should be routed between the agents. Each agent can have their own availability schedule, weighting, and preferences, and they can switch between answering calls on their landline, mobile, or softphone, depending on where they are.

Truly Amazing Benefits

We offer generous healthcare premium coverage, 401k matching, company-wide bonuses for milestones, flexible vacation time, and more.

Transparency & Responsibility

We believe that transparent communication builds trust—from daily interactions to how we get things done.

Happiness

We love what we do and we think you will too. We invest in our team and we value work/life balance.

Mentorship & Growth

Honest feedback and coaching helps our team grow, both personally and professionally. We feel strongly about helping others do their best work.

Our Culture

We consider ourselves a team more than a company. In fact, it’s the key to our success.

Truly Amazing Benefits

We offer generous healthcare premium coverage, 401k matching, company-wide bonuses for milestones, flexible vacation time, and more.

Transparency & Responsibility

We believe that transparent communication builds trust—from daily interactions to how we get things done.

Happiness

We love what we do and we think you will too. We invest in our team and we value work/life balance.

Mentorship & Growth

Honest feedback and coaching helps our team grow, both personally and professionally. We feel strongly about helping others do their best work.

Professional Service Add-ons

Fast Track Packs

Get 1:1 consulting to assist with account setup, and make sure your goals are met.

Project Boost Packs

Project-based consultation, billed at an hourly rate based on your needs.

Dedicated Support

We offer two dedicated support plans, business hours and 24/7, for high-volume customers.

Dedicated Support

We offer two dedicated support plans, business hours and 24/7, for high-volume customers.

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