CallTrackingMetrics

CallTrackingMetrics

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Troubleshooting Calls with No Audio

Troubleshooting Calls with No Audio

Even with call recording enabled in your account, you may see several calls with no associated audio files.  This is often expected, depending on your settings, but can also indicate a problem with ...

Verified Caller ID

Verified Caller ID

Adding verified caller IDs allows you to use your own number (such as your mobile number) rather than a tracking number in your account as your outbound caller ID.  When you add a new ...

Do Not Call / Do Not Text

Do Not Call / Do Not Text

The Do Not Call and Do Not Text lists prevent anyone on your CallTrackingMetrics account from calling or sending text messages to numbers that have been added to those lists.  Both lists can ...

Troubleshooting Schedules

Troubleshooting Schedules

It can be helpful to think of schedules as an "if/then" rule that creates forking paths for your call route.  If you have a call that routes from a tracking number to a ...

Queue No Answer Routing

Queue No Answer Routing

This article covers detailed queue settings information.  We recommend you start by following the instructions in this article before proceeding.  The options in the No Answer section of queue settings determine what happens to ...

Queue Connection Options

Queue Connection Options

This article covers detailed queue settings information.  We recommend you start by following the instructions in this article before proceeding.  The Connecting and Connected sections give options for handling how agents are connected to calls for ...

Queue Routing Options

Queue Routing Options

This article covers detailed queue settings information.  We recommend you start by following the instructions in this article before proceeding.  The Routing section offers a number of settings you can use to determine how ...

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