5 Ways to Get Your Customers to Love Your IVR Menu
Press one to hear our hours of operation. Press two for our address and location. Press three if you know the extension of the person you’re trying to reach. Sounds familiar, right? That’s ...
Why switch to the new softphone?
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!
SendGrid
Enhance your Slack experience with live call data from CTM.
What are short codes, and why should I be using them?
Chances are, you’ve received an automated text message from a very short number—only 5 or 6 digits long. It might have been a notification that your online purchase was shipped, or a request ...
Google Data Studio
Now, CallTrackingMetrics connects with Google Data Studio, so you can easily merge and compare your valuable call data with the information pulled from platforms like Google Analytics and Salesforce. Use Google Data Studio ...
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Zendesk
When you integrate Zendesk with CallTrackingMetrics, your agents will be able to search through tickets directly inside the call log, based on custom criteria such as keyword, phone number, account ID, etc. Thanks ...
CTM Weekly Digest: February 22, 2019
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of February 22, 2019.
CTM Weekly Digest: February 15, 2019
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of February 15, 2019.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the ...
Microsoft Dynamics 365
Sync your call data with contacts in Microsoft Dynamics 365. Associate your CallTrackingMetrics tracking numbers with Microsoft Dynamics 365 leads, contacts, or campaigns to measure the success of your efforts. With each ...
Announcing our Integration with Microsoft Dynamics 365
We’ve been working hard on a powerful new integration with leading CRM Microsoft Dynamics 365. Available on our Contact Center plan, our integration with Microsoft Dynamics 365 offers the below features: Sync your ...