CTM Weekly Digest: November 30, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of November 30th, 2018.
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Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to ...
How We Gamify the CTM API to Increase Team Productivity
While we’re here at the office together, we try to make it as positive and enjoyable as possible.
CTM Weekly Digest: November 9, 2018
The following updates should be rolling out next week: New interface for call log payments: The next time you take a secure payment over the phone via our call log, you’ll notice a clean ...
Six ways to curb spam calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking up automated calls from computer programs – known as robocalls – on a ...
10 Ways to Save Money & Increase Value with CTM
Optimizing your budget isn’t just about reducing expenditures - it can also mean finding more value in the tools you’re already using.
CTM Weekly Digest: November 2, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of November 2nd, 2018.
Auto-dialing software: Powering more than just robocalls
Most people think of those annoying robotic spam calls when they think of an auto-dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your ...
Online forms: the most under-rated CX tool
You can even set up an automatic, personalized message to be sent within a set interval of the form submission, like “Thanks for subscribing, Karen!” two minutes after she clicks “Submit”. If you’re ...
CTM Weekly Digest: October 19, 2018
We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of October 12th, 2018.
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing ...
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