Rick Ruth

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Dynamic Call Scripts

Dynamic Call Scripts

Call Scripts can be used to provide agents with a script that will display in the browser phone for inbound or outbound calls. The scripts can use markdown to format the scripts so ...

Google Lead Form Extensions

Google Lead Form Extensions

Our integration with Google AdWords will track each call to your call-only ads and call extensions back to the exact keyword, adgroup, and campaign that led to the call.

Webhooks API Integration

Webhooks API Integration

Webhooks are used to allow web applications to communicate with one another. When an event occurs in CTM or if an event occurs in a customer’s application (bidirectional) the Webhook can trigger the ...

Salesforce Monitors

Salesforce Monitors

Salesforce Monitor Setup Salesforce monitors allow a monitor to run every hour to query for objects that have changed within the last hour. For each object that has changed, matches the given query ...

New Left Navigation

New Left Navigation

CallTrackingMetrics (CTM) now has a new left navigation method! This allows you to easily navigate within the CTM application.  We have enhanced the menu structure to streamline the customer experience as we continue ...

Bulk Text Messages

Bulk Text Messages

You can use your text-enabled tracking numbers to send bulk text messages through the CTM system. This is an easy way to quickly send a text message to a list of your customers.

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