Rick Ruth

Author Archives
New Left Navigation

New Left Navigation

CallTrackingMetrics (CTM) now has a new left navigation method! This allows you to easily navigate within the CTM application.  We have enhanced the menu structure to streamline the customer experience as we continue ...

Bulk Text Messages

Bulk Text Messages

You can use your text-enabled tracking numbers to send bulk text messages through the CTM system. This is an easy way to quickly send a text message to a list of your customers.

Exit Phone Tracking

Exit Phone Tracking

The exit phone tracking feature allows you to see logs of different events or adverse agent behaviors.   The exit phone tracking enhancements is a helpful feature when the company’s policies are setup to ...

Quick Link Filters

Quick Link Filters

The quick links filters allows you to set up some custom filters and replace the default filter of Calls and Texts When in desk mode you have access to default filters “Voice & ...

X