How Our Team is Taking a Stand Against Racism
We’ve been inspired by the thousands of peaceful protests demanding change, and as a company, we’re committed to being part of that change.
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Expand Global Reach with More Text-to-Speech Options
There have been very little advancements in text-to-speech technology over the last 5 years, so we are excited to announce a series of new text-to-speech voice input options (37 to be exact). These ...
Using Google Forms with Call Scripts to Improve Agent Performance
Did you know that you can use Google Forms to set up complex agent call scripts to help guide your team through a series of questions while on a live call? For example, ...
Triggering Events into Google Analytics Through Call Automation
In the past when you linked CTM to GA (Google Analytics) you were able to trigger two types of Events into GA: a Calls Event and a CallSale Event. For most use cases, ...
Call Transfer to a Queue
Our most recent update makes it possible to transfer a caller to a queue. A great use for this is to handle re-routing a caller to a sales queue or a support queue
Announcing Conditional Call Routing
I'm very excited to announce a new routing feature this week: Conditional Routing.
Feature Update March 2016: Waiting Messages, Call Scripts and Outbound on Mobile
We're excited to introduce some new features to our call queue as well as soft phone and mobile web interface.
Call Tracking & Conversions: Take Your Reporting to the Next Level
Sales teams can use the recordings and transcriptions to quickly recall past call details to stay fresh on pending deals.
Multi Account Level API Access
Members of our Agency Plan have a the ability to access all of their sub accounts through Calltrackingmetrics API. In this walkthrough we will show you how to integrate with our api and ...
Softphone by CallTrackingMetrics– No More Desk Phones!
With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex ...
Call Tracking Metrics and Optimizely
Today we're excited to announce our latest integration with Optimizely ("A/B Testing you'll actually use").
Users Now Control How Long a Visitor is Cookied
We are excited to announce a new feature that will make it much easier to test our tracking script on your site and allow you to specify how long you would like to ...
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