There have been very little advancements in text-to-speech technology over the last 5 years, so we are excited to announce a series of new text-to-speech voice input options (37 to be exact). These ...
Did you know that you can use Google Forms to set up complex agent call scripts to help guide your team through a series of questions while on a live call? For example, ...
In the past when you linked CTM to GA (Google Analytics) you were able to trigger two types of Events into GA: a Calls Event and a CallSale Event. For most use cases, ...
Our most recent update makes it possible to transfer a caller to a queue. A great use for this is to handle re-routing a caller to a sales queue or a support queue
I'm very excited to announce a new routing feature this week: Conditional Routing.
We're excited to introduce some new features to our call queue as well as soft phone and mobile web interface.
Sales teams can use the recordings and transcriptions to quickly recall past call details to stay fresh on pending deals.
Members of our Agency Plan have a the ability to access all of their sub accounts through Calltrackingmetrics API. In this walkthrough we will show you how to integrate with our api and ...
With CallTrackingMetrics latest softphone update, your can turn your computer into an advanced phone and call controller so you can easily handle all of your phone needs without any physical hardware or complex ...
We've noticed a lot of activity and concern over the recent OpenSSL Heartbleed bug.
We are very excited to announce our new Zapier integration. Zapier makes it easy to sync data between web apps.
Today we're excited to announce our latest integration with Optimizely ("A/B Testing you'll actually use").