The Digest

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The Digest

Discover content at the intersection of marketing, customer experience, and sales. The Digest by CallTrackingMetrics delivers insights for digital marketing professionals, business owners, and CX leaders on how to build a better workforce, optimize your communications, and generate more revenue from ad campaigns.
Contact Center Tools

9 Call Center Metrics and KPIs That You Should Follow

by Kim Jaso

Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.

Unified Communications
Why You Should Adopt an Omnichannel Communications Strategy
by Kim Jaso
Product
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Announcements
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Press
2020 APPEALIE SaaS Awards Announced: CallTrackingMetrics Named Overall SaaS Category Winner
by Frances Miller
Attribution
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Call Tracking
2021 Trends in Call Tracking
by Kim Jaso
Call Tracking
Yes, You Can Use a Call Tracking Number on Google My Business. Here’s How.
by Frances Miller

Call Tracking

6 Tips to Generate More Leads And Sales With Your SMS Marketing 7 Ways to Get More Out of Your Ad Spend

Announcements

Highlights from the CTM Launchpad Summit Recent Product Updates from CallTrackingMetrics

Resources

The Ultimate Guide to Driving Success in Your Contact Center A Marketer’s Guide: Build Amazing Dashboards with Google Data Studio
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