Expert advice on specific questions regarding the various products and features within the CallTrackingMetrics platform.
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based ...
The more time and effort that both the client and the company can invest in the onboarding process, the more successful their partnership will be for the long term.
Digital marketers can use call tracking to attribute conversions back to their PPC ads;Â but what about content marketers?
People hear the word "onboarding" and then think about learning a new job. But, it's really just referring to training. Once we know what exactly a particular customer is looking to achieve with ...
If you’ve been following our team online, you would have noticed that we’ve been focused on GDPR for quite some time now. We created the GDPR hub, compiled a list of tools available ...
Stripe maintains the highest standard of PCI DSS (Payment Card Industry Data Security Standard) compliance, so if a business owner simply uses Stripe to process payments, they don't need to bother navigating the ...
Our team is back after spending a few days in Austin, TX for HERO CONF 2018. We already miss the beautiful weather, the incredible Southwestern food, and the amazing people we spent our ...
We find that digital marketing agencies are particularly well-served by our platform. They're able to pick and choose from a robust feature set that supports their business model extremely well. Jason Smith, a ...
We pride ourselves in our global reach; compared to other call tracking and management software, we reach far beyond the rest into more than 80 countries! There's always room to grow, so we're ...
One topic that we get a fair amount of questions about on a consistent basis is porting numbers, bringing already-in-use phone numbers into the CallTrackingMetrics system.
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.