Ask an Expert: How does Google’s SameSite cookies update impact call tracking?
We chatted with our development team to learn more about the impact on your CTM tracking efforts.
Expert advice on specific questions regarding the various products and features within the CallTrackingMetrics platform.
We chatted with our development team to learn more about the impact on your CTM tracking efforts.
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Get more granular data by isolating specific sub-accounts in your reporting.
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!
Chances are, you’ve received an automated text message from a very short number—only 5 or 6 digits long. It might have been a notification that your online purchase was shipped, or a request ...
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the ...
When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both ...
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to ...