Expert advice on specific questions regarding the various products and features within the CallTrackingMetrics platform.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing ...
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
If you just looked at our name and logo, you might think we were all about calls. Well, we are… but we’re also all about text messaging. Texting these days can be much more than ...
If you own your own practice, or work in the healthcare industry, you know that each phone call from a potential patient is extremely valuable.
If you want, or expect, deep granularity and detail in your reporting, then knowing your likelihood score is extremely important. The Accuracy Reports are gold!
With so much access to current, accurate information, days of "this just feels right" are long gone for marketers. With ROI reporting, you won't just know which channels are successful; you'll be able ...
In general, if you're trying to manage a business - even a business comprising only of yourself - you need a CRM
The support we provide is one of our greatest assets, and it’s so important to each one of us that our clients are happy and successful in our platform. – Trisha Hand, Implementation ...
Salesforce is an incredibly powerful tool that many of our customers are using, and we're proud to have a complex integration with it.
We’ve interviewed quite a few experts in this series, but incredibly, this will be our first time speaking with Amy Zoeller. She has been an important member of the CallTrackingMetrics team for several ...
Why should a user of Google Ads bother with a call tracking provider like CallTrackingMetrics, rather than use call forwarding through Google Ads?
Google recently rolled out "parallel tracking" and announced that it will be required for some advertisers in October 2018. What does this mean for those using CallTrackingMetrics?