The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
Ask an Expert
Expert advice on specific questions regarding the various products and features within the CallTrackingMetrics platform.
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the ...
Four Ways to Communicate with Customers Who Prefer Not to Call
When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.
Surviving the Holidays: E-commerce Edition
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both ...
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to ...
How We Gamify the CTM API to Increase Team Productivity
While we’re here at the office together, we try to make it as positive and enjoyable as possible.
Six ways to curb spam calls
You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking up automated calls from computer programs – known as robocalls – on a ...
Auto-dialing software: Powering more than just robocalls
Most people think of those annoying robotic spam calls when they think of an auto-dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your ...
Online forms: the most under-rated CX tool
You can even set up an automatic, personalized message to be sent within a set interval of the form submission, like “Thanks for subscribing, Karen!” two minutes after she clicks “Submit”. If you’re ...
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center. The right software can save time by streamlining communications, automating daily activities, and bringing ...