Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
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Ask an Expert
Expert advice on specific questions regarding the various products and features within the CallTrackingMetrics platform.
Level Up Your Agency’s Reporting with New Account Filters
Get more granular data by isolating specific sub-accounts in your reporting.
Why switch to the new softphone?
Are you still using the legacy version of our softphone? See why CEO Todd Fisher says it's time to make the switch to our new enhanced version!
What are short codes, and why should I be using them?
Chances are, you’ve received an automated text message from a very short number—only 5 or 6 digits long. It might have been a notification that your online purchase was shipped, or a request ...
The Benefits of Using Call Triggers for Your Salesforce Integration
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.
5 Strategies for Selling Over the Phone To Try Today
Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.
Running a franchise? Don’t forget about your calls.
It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the ...
Four Ways to Communicate with Customers Who Prefer Not to Call
When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.
Surviving the Holidays: E-commerce Edition
Whether researching the latest tech gadget, booking reservations for a company outing, or hunting for that specific toy on your child’s list, the buying experiences we face during the holidays increase in both ...
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
How to prepare your contact center for the holidays
This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to ...
How We Gamify the CTM API to Increase Team Productivity
While we’re here at the office together, we try to make it as positive and enjoyable as possible.
