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Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
How to compare unlimited users versus per-seat pricing
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.
What does the porting process look like?
One topic that we get a fair amount of questions about on a consistent basis is porting numbers, bringing already-in-use phone numbers into the CallTrackingMetrics system.
Goodbye traditional phone systems, hello Softphone?
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
Is the new Connect Plan truly a disruptive software?
Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.
How Call Tracking and Text Messaging Can Lead to More Cost-Effective Client Engagement
Law firms regularly under-spend on marketing compared to other industries. Even if you’re lacking a robust budget brimming with easy-to-attribute channels, there are still ways to maximize your marketing spend and drive leads.
Who Wouldn’t Want to Work Here? 5 Common Mistakes When Building Company Culture
We all want to believe that our company’s culture is an inspiring beacon, shining out across a dark corporate landscape—that…