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CTM Blog

Sales & Service
Team Performance, Communications
Smart Dialing Software: Powering More than just Robocalls
Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.
by CallTrackingMetrics
Team Performance
From Funnel to Flywheel: Aligning Sales, Marketing, and Service
If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest,…
by Erika Rollins
Lead Management
Got a two-person team? You’ve got a contact center.
Just about any size team can perform as well - or better - than a large traditional contact center.  The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.
by CallTrackingMetrics
Team Performance, Lead Management
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 
by CallTrackingMetrics
Lead Management, Communications
How can a business take advantage of text messaging?
If you just looked at our name and logo, you might think we were all about calls. Well, we are... but we're…
by CallTrackingMetrics
Lead Management
Which tools are most useful for a contact center manager?
Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.
by CallTrackingMetrics
Lead Management
How to compare unlimited users versus per-seat pricing
In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.
by CallTrackingMetrics
Communications
What does the porting process look like?
One topic that we get a fair amount of questions about on a consistent basis is porting numbers, bringing already-in-use phone numbers into the CallTrackingMetrics system.
by CallTrackingMetrics
Team Performance, Lead Management
Goodbye traditional phone systems, hello Softphone?
Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.
by CallTrackingMetrics