Categories
Social Media
Chat

How To Use Live Chat for Lead Generation

Featured post by guest blogger: Adela Belin   Mainstream lead generation channels have become too competitive—from your blog and landing pages to email campaigns and social media branding. Given the increasing popularity of messaging apps, live chat is empowering many businesses with qualified leads. A live chat option can minimize the bounce rate and customer

by Erika Rollins
Text Messaging

How to Get a Memorable Number for Texting Customers

Explore the benefits of short codes versus vanity numbers and how you can start using them today for text messaging.

by CallTrackingMetrics
Calls

What You Need to Know About STIR/SHAKEN

For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations soon to be implemented by the FCC, this may change. Read on to learn more about the call authentication method known as STIR/SHAKEN and how it may impact the call tracking industry in the coming months.

by CallTrackingMetrics
Communications

5 Tips to Overcome the Challenges of Virtual Communication

If you feel like your virtual meetings could do with some improvements, here are some ideas to start with.

by CallTrackingMetrics
Calls

Answers to Our Most Commonly Asked Questions about Spam

Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.

by CallTrackingMetrics
Text Messaging
How CTM Uses CTM

How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy

How we leveraged our platform to send daily health assessments to employees via text.

by Holly Mallos
Text Messaging
Sales Tools

6 Tips to Generate More Leads And Sales With Your SMS Marketing

Discover key strategies to make your SMS marketing campaigns more effective.

by CallTrackingMetrics
Unified Communications
Guides

Build Your Omnichannel Communications Strategy

Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.

by CallTrackingMetrics
Unified Communications

Why You Should Adopt an Omnichannel Communications Strategy

Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.

by CallTrackingMetrics
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by CallTrackingMetrics
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