Communications
The Human Element: The Importance Of Implementing Personalized Communication Tactics
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Answers to Our Most Commonly Asked Questions about Spam
Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.
How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy
How we leveraged our platform to send daily health assessments to employees via text.
6 Tips to Generate More Leads And Sales With Your SMS Marketing
Discover key strategies to make your SMS marketing campaigns more effective.
Build Your Omnichannel Communications Strategy
Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.
Why You Should Adopt an Omnichannel Communications Strategy
Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.
Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics
Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
What is Conversation Intelligence?
And why it matters for maximum sales.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
