Categories
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by Kim Jaso
Text Messaging

How to Get a Memorable Number for Texting Customers

Explore the benefits of short codes versus vanity numbers and how you can start using them today for text messaging.

by Kim Jaso
Calls

What You Need to Know About STIR/SHAKEN

For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations soon to be implemented by the FCC, this may change. Read on to learn more about the call authentication method known as STIR/SHAKEN and how it may impact the call tracking industry in the coming months.

by Kim Jaso
Communications

5 Tips to Overcome the Challenges of Virtual Communication

If you feel like your virtual meetings could do with some improvements, here are some ideas to start with.

by Kim Jaso
Calls

Answers to Our Most Commonly Asked Questions about Spam

Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.

by Kim Jaso
Text Messaging
How CTM Uses CTM

How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy

How we leveraged our platform to send daily health assessments to employees via text.

by Holly Mallos
Text Messaging
Sales Tools

6 Tips to Generate More Leads And Sales With Your SMS Marketing

Discover key strategies to make your SMS marketing campaigns more effective.

by Kim Jaso
Unified Communications
Guides

Build Your Omnichannel Communications Strategy

Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.

by Kim Jaso
Unified Communications

Why You Should Adopt an Omnichannel Communications Strategy

Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.

by Kim Jaso
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by Kim Jaso
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