Communications
The Human Element: The Importance Of Implementing Personalized Communication Tactics
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
What You Need to Know About STIR/SHAKEN
For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations soon to be implemented by the FCC, this may change. Read on to learn more about the call authentication method known as STIR/SHAKEN and how it may impact the call tracking industry in the coming months.
5 Tips to Overcome the Challenges of Virtual Communication
If you feel like your virtual meetings could do with some improvements, here are some ideas to start with.
Answers to Our Most Commonly Asked Questions about Spam
Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.
How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy
How we leveraged our platform to send daily health assessments to employees via text.
6 Tips to Generate More Leads And Sales With Your SMS Marketing
Discover key strategies to make your SMS marketing campaigns more effective.
Build Your Omnichannel Communications Strategy
Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.
Why You Should Adopt an Omnichannel Communications Strategy
Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.
Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics
Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
