Categories
Calls
Contact Center Tools

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.

by Frances Miller
Calls

Answers to Our Most Commonly Asked Questions about Spam

Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.

by Kim Jaso
Calls
Announcements

What You Need to Know About Regulatory Requirements for Tracking Numbers

As governments around the world take action on regulations surrounding the use of phone numbers, here's how you can remain in compliance.

by Kim Jaso
Calls
Contact Center Tools
Sales Tools

The Benefits of Using Call Triggers for Your Salesforce Integration

With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.

by Kim Jaso
Calls
Sales Tools

5 Strategies for Selling Over the Phone To Try Today

Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.

by Marissa Salta
Calls
Sales Tools

Running a franchise? Don’t forget about your calls.

It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the branding and system of operations are already designed, and proven to be successful. Opening a franchise offers the rewards of business ownership,

by Marissa Salta
Calls

Six ways to curb spam calls

You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking up automated calls from computer programs – known as robocalls – on a daily basis. Here at CallTrackingMetrics, we’re no exception to this issue; all phone numbers are equally susceptible to spam calls. This is

by Marissa Salta
Calls
Contact Center Tools
Sales Tools

Auto-dialing software: Powering more than just robocalls

Most people think of those annoying robotic spam calls when they think of an auto-dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.

by Marissa Salta
Attribution
Call Tracking
Calls

What is a “Likelihood Score”?

If you want, or expect, deep granularity and detail in your reporting, then knowing your likelihood score is extremely important. The Accuracy Reports are gold!

by Marissa Salta
Call Tracking
Calls

How important is call tracking in the world of digital marketing?

We find that digital marketing agencies are particularly well-served by our platform. They're able to pick and choose from a robust feature set that supports their business model extremely well. Jason Smith, a senior member of our sales team, has spent the last few years helping digital marketers get the most out of CallTrackingMetrics.

by Marissa Salta
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