Categories
Calls

Answers to Our Most Commonly Asked Questions about Spam

Dealing with spam calls at your business? Read for helpful tips to combat spam, whether you're fielding robocalls or your tracking number is seen as spam.

by CallTrackingMetrics
Calls

What You Need to Know About STIR/SHAKEN

For many Americans, it’s not uncommon to receive a few—or more—phone calls a day from numbers you don’t recognize, which more often than not turn out to be spam. But with new regulations soon to be implemented by the FCC, this may change. Read on to learn more about the call authentication method known as STIR/SHAKEN and how it may impact the call tracking industry in the coming months.

by CallTrackingMetrics
Calls
Contact Center Tools

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.

by Frances Miller
Calls
Announcements

What You Need to Know About Regulatory Requirements for Tracking Numbers

As governments around the world take action on regulations surrounding the use of phone numbers, here's how you can remain in compliance.

by CallTrackingMetrics
Calls
Contact Center Tools
Sales Tools

The Benefits of Using Call Triggers for Your Salesforce Integration

With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.

by CallTrackingMetrics
Calls
Sales Tools

5 Strategies for Selling Over the Phone To Try Today

Selling over the phone can be a challenge, but with these tips you can connect with customers to effectively close the deal today.

by CallTrackingMetrics
Calls
Sales Tools

Running a franchise? Don’t forget about your calls.

It can be pretty intimidating to start a business from the ground up, and that’s where the franchise model comes in. When you open a franchise, you’re still running your own business––however, the branding and system of operations are already designed, and proven to be successful. Opening a franchise offers the rewards of business ownership,

by CallTrackingMetrics
Calls

Six ways to curb spam calls

You’ve probably noticed an increase in the amount of spam calls you’re receiving. In fact, most people are now picking up automated calls from computer programs – known as robocalls – on a daily basis. Here at CallTrackingMetrics, we’re no exception to this issue; all phone numbers are equally susceptible to spam calls. This is

by CallTrackingMetrics
Calls
Contact Center Tools
Sales Tools

Smart dialing software: Powering more than just robocalls

Most people think of those annoying robotic spam calls when they think of a smart dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.

by CallTrackingMetrics
Attribution
Call Tracking
Calls

What is a “Likelihood Score”?

If you want, or expect, deep granularity and detail in your reporting, then knowing your likelihood score is extremely important. The Accuracy Reports are gold!

by CallTrackingMetrics
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