Contact Center Tools

Stay on Top of Your Calls over the Holidays

by CallTrackingMetrics

The holiday season can be a busy time for everyone, but keeping tracking of those important business calls is just as important as ever.  Here are a few tips you can use to make sure you stay on top of your calls during the busy holiday season.

Check in on your call log while you’re away from the office by visiting your CTM account on your mobile device, or install the mobile app (available for both iPhone and Android phones) for more mobile-friendly browsing.

Working from home over the holidays?  No problem!  You can change your call routing to send your calls to your home phone or cell phone, or even use our built-in softphone to answer calls right from your home computer.  To change the phone number your calls are routing to, just click “edit” next to your tracking number.  Then, in the Dial Routing section, you can enter a new phone number that your tracking number will ring to when calls come in.  If you’re using a call queue, you can edit the phone numbers for any agents in your queue from their profiles on the Account Users page.

If your office has reduced or changed hours, make sure to update any schedules you may be using to control your call routing.  To make things even easier, you can create a new schedule just for the holidays, then simply set everything back to your regular schedule when your hours go back to normal.

Take advantage of email and text notifications so that you’ll know within moments if you have a missed call or a new voicemail message.  If you haven’t already set up a voicemail box within CallTrackingMetrics, check out this help article for some quick steps you can follow to get started.  It’s simple to set up, and you can listen to any voicemail messages you receive right from your call log.

Visit our help pages or contact our support team at if you have any questions about how to make CallTrackingMetrics work best for you during the holidays!