Communications
Four Ways to Communicate with Customers Who Prefer Not to Call
When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.
How To Use Live Chat for Lead Generation
Featured post by guest blogger: Adela Belin Mainstream lead generation channels have become too competitive—from your blog and landing pages to email campaigns and social media branding. Given the increasing popularity of messaging apps, live chat is empowering many businesses with qualified leads. A live chat option can minimize the bounce rate and customer
Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics
Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Discover Our New Live Chat Product
Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.
