Categories
Unified Communications
Text Messaging
Chat
Forms
Contact Center Tools
Sales Tools

Four Ways to Communicate with Customers Who Prefer Not to Call

When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.

by CallTrackingMetrics
Social Media
Chat

How To Use Live Chat for Lead Generation

Featured post by guest blogger: Adela Belin   Mainstream lead generation channels have become too competitive—from your blog and landing pages to email campaigns and social media branding. Given the increasing popularity of messaging apps, live chat is empowering many businesses with qualified leads. A live chat option can minimize the bounce rate and customer

by Erika Rollins
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by CallTrackingMetrics
Chat
Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by CallTrackingMetrics
Chat
Announcements

Discover Our New Live Chat Product

Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.

by CallTrackingMetrics
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