Featured post by guest blogger: Adela Belin Mainstream lead generation channels have become too competitive—from your blog and landing pages to email campaigns and social media branding. Given the increasing popularity of messaging apps, live chat is empowering many businesses with qualified leads. A live chat option can minimize the bounce rate and customer
Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.