Categories
Communications
Discover Our New Live Chat Product
Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.
Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics
Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Four Ways to Communicate with Customers Who Prefer Not to Call
When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.
