Categories
Chat
Announcements

Discover Our New Live Chat Product

Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.

by Kim Jaso
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by Kim Jaso
Chat
Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by Kim Jaso
Unified Communications
Text Messaging
Chat
Forms
Contact Center Tools
Sales Tools

Four Ways to Communicate with Customers Who Prefer Not to Call

When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.

by Kim Jaso
X