Categories
Unified Communications
Guides

Build Your Omnichannel Communications Strategy

Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.

by CallTrackingMetrics
Unified Communications

Why You Should Adopt an Omnichannel Communications Strategy

Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.

by CallTrackingMetrics
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by CallTrackingMetrics
Calls
Contact Center Tools

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.

by Frances Miller
Automation
Contact Center Tools
Sales Tools

What is Conversation Intelligence?

And why it matters for maximum sales.

by CallTrackingMetrics
Chat
Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by CallTrackingMetrics
Chat
Announcements

Discover Our New Live Chat Product

Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.

by CallTrackingMetrics
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by CallTrackingMetrics
Forms
Sales Tools

Convert Leads More Quickly: Why FormReactor is a Digital Marketer’s Secret Weapon

Start tracking and automating instant communications with your customers through our native online form tool FormReactor.

by CallTrackingMetrics
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