Categories
Unified Communications

Why You Should Adopt an Omnichannel Communications Strategy

Empower customers to contact you across different methods seamlessly by adopting an effective omnichannel communications strategy.

by CallTrackingMetrics
Unified Communications
Guides

Build Your Omnichannel Communications Strategy

Discover the benefits and challenges of adopting an omnichannel communications strategy and the power of unifying messaging to create a seamless customer experience.

by CallTrackingMetrics
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by CallTrackingMetrics
Unified Communications

From Funnel to Flywheel: Aligning Sales, Marketing, and Service

If you’re like most marketers, you could name the basic parts of the sales funnel in your sleep: Awareness, Interest, Evaluation, Decision, and Purchase. Of course, businesses have tweaked the model over the years, adding extra steps and so forth, but the basic premise has remained the same. But there is one problem with the

by Erika Rollins
Call Tracking
Unified Communications

Shopify Meets Call Tracking: Has Omni-Channel Finally Arrived?

With an omni-channel-focused call intelligence platform, retailers now have access to complete order history and other crucial caller data instantly.

by Erika Rollins
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