Categories
Agent Performance
Customer Success

11 Phrases to Calm Down an Angry Customer

With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.

by Kim Jaso
Agent Performance

Tips and Tools to Increase Your Team’s Productivity in 2021

Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.

by Kim Jaso
Agent Performance
Contact Center Tools
Guides

The Ultimate Guide to Driving Success in Your Contact Center

Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.

by Chris Todd
Agent Performance

How to Address Common Issues with Remote Support

For instance, how to make sure your home network can support the call volume you’re anticipating.

by Kim Jaso
Agent Performance

6 Easy Strategies to Boost Employee Engagement During COVID-19

Combat any isolation employees may feel while working from home.

by Holly Mallos
Agent Performance

Our Team’s Must Haves for Working from Home

Let's talk about what's helped our team stay sane and productive while practicing social distancing.

by Kim Jaso
Contact Center Tools

4 CTM Tools to Make Remote Work Easier During the Coronavirus Outbreak

Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.

by Kim Jaso
Contact Center Tools
How CTM Uses CTM

How CTM Uses CTM: The Smart Router

We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.

by Kim Jaso
Calls
Contact Center Tools

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.

by Frances Miller
Automation
Contact Center Tools
Sales Tools

What is Conversation Intelligence?

And why it matters for maximum sales.

by Kim Jaso
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