Ensure that your call center is focusing on the set of tools best able to boost performance and keep your calls running smoothly. Check out this list of the five best software features you can adopt for better agent performance.
Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
Combat any isolation employees may feel while working from home.
Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.