With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
For instance, how to make sure your home network can support the call volume you’re anticipating.
Combat any isolation employees may feel while working from home.
Let's talk about what's helped our team stay sane and productive while practicing social distancing.
Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
And why it matters for maximum sales.