Customer Experience
11 Phrases to Calm Down an Angry Customer
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
9 Call Center Metrics and KPIs That You Should Follow
Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.
Tips and Tools to Increase Your Team’s Productivity in 2021
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
The Ultimate Guide to Driving Success in Your Contact Center
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
6 Easy Strategies to Boost Employee Engagement During COVID-19
Combat any isolation employees may feel while working from home.
Our Team’s Must Haves for Working from Home
Let's talk about what's helped our team stay sane and productive while practicing social distancing.
4 CTM Tools to Make Remote Work Easier During the Coronavirus Outbreak
Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.
How CTM Uses CTM: The Smart Router
We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.
How to Source Hold Music
There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.
