Ensure that your call center is focusing on the set of tools best able to boost performance and keep your calls running smoothly. Check out this list of the five best software features you can adopt for better agent performance.
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
Combat any isolation employees may feel while working from home.
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.