Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
Combat any isolation employees may feel while working from home.
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.