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Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by Kim Jaso
Agent Performance

Tips and Tools to Increase Your Team’s Productivity in 2021

Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.

by Kim Jaso
Agent Performance
Contact Center Tools
Guides

The Ultimate Guide to Driving Success in Your Contact Center

Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.

by Chris Todd
Agent Performance

How to Address Common Issues with Remote Support

For instance, how to make sure your home network can support the call volume you’re anticipating.

by Kim Jaso
Agent Performance

6 Easy Strategies to Boost Employee Engagement During COVID-19

Combat any isolation employees may feel while working from home.

by Holly Mallos
Agent Performance

Our Team’s Must Haves for Working from Home

Let's talk about what's helped our team stay sane and productive while practicing social distancing.

by Kim Jaso
Agent Performance
Customer Success

11 Phrases to Calm Down an Angry Customer

With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.

by Kim Jaso
Agent Performance
Contact Center Tools

Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents

Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.

by Kim Jaso
Agent Performance

7 Skills You Should Look for When Hiring Call Center Agents

Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.

by Kim Jaso
Agent Performance
Contact Center Tools

Can’t hire right now? Here’s how to grow your organization.

Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 

by CallTrackingMetrics
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