Customer Experience
Ask an Expert: How We Prepare Our Support Team to Handle Live Chat
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Tips and Tools to Increase Your Team’s Productivity in 2021
Discover the top tools to help streamline tasks and boost your team's overall productivity, even while remote.
The Ultimate Guide to Driving Success in Your Contact Center
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
How to Address Common Issues with Remote Support
For instance, how to make sure your home network can support the call volume you’re anticipating.
6 Easy Strategies to Boost Employee Engagement During COVID-19
Combat any isolation employees may feel while working from home.
Our Team’s Must Haves for Working from Home
Let's talk about what's helped our team stay sane and productive while practicing social distancing.
11 Phrases to Calm Down an Angry Customer
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
7 Skills You Should Look for When Hiring Call Center Agents
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.
Can’t hire right now? Here’s how to grow your organization.
Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues.
