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Agent Performance
Contact Center Tools

Can’t hire right now? Here’s how to grow your organization.

Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 

by CallTrackingMetrics
Agent Performance

Who Wouldn’t Want to Work Here? 5 Common Mistakes When Building Company Culture

We all want to believe that our company’s culture is an inspiring beacon, shining out across a dark corporate landscape—that our quarterly rock-paper-scissors tournament elevates our brand and attracts the best talent, that our foosball table in the middle of our open floorplan will compel recruits to join just to get their turn. Truth is,

by Erika Rollins
Agent Performance

6 Life and Work Hacks for Higher Productivity

With vacation hours spent and back-to-school traffic bogging down our commutes, lots of us are looking for a post-summer boost in productivity.

by Erika Rollins
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