Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.
Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Press one to hear our hours of operation. Press two for our address and location. Press three if you know the extension of the person you’re trying to reach. Sounds familiar, right? That’s because we’ve all interacted with an IVR, or Interactive Voice Response, menu before. Most businesses will set these up because they often
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.