Categories
Contact Center Tools
How CTM Uses CTM

How CTM Uses CTM: The Smart Router

We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.

by Kim Jaso
Agent Performance
Contact Center Tools
Guides

The Ultimate Guide to Driving Success in Your Contact Center

Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.

by Chris Todd
Contact Center Tools

4 CTM Tools to Make Remote Work Easier During the Coronavirus Outbreak

Explore the remote-friendly tools CTM offers to answer and manage your calls from anywhere.

by Kim Jaso
Calls
Contact Center Tools

How to Source Hold Music

There are several online sources you can use that make it easy to browse, license, and download audio files for hold music.

by Frances Miller
Automation
Contact Center Tools
Sales Tools

What is Conversation Intelligence?

And why it matters for maximum sales.

by Kim Jaso
Contact Center Tools

Is Your Call Center Ready for the Holidays?

Our comprehensive workflow tools can help you handle staffing challenges, keep customers happy, and glide through the holidays with ease.

by Kim Jaso
Chat
Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by Kim Jaso
Contact Center Tools

5 Ways to Get Your Customers to Love Your IVR Menu

Press one to hear our hours of operation. Press two for our address and location. Press three if you know the extension of the person you’re trying to reach. Sounds familiar, right? That’s because we’ve all interacted with an IVR, or Interactive Voice Response, menu before. Most businesses will set these up because they often

by Marissa Salta
Agent Performance
Contact Center Tools

Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents

Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.

by Kim Jaso
Calls
Contact Center Tools
Sales Tools

The Benefits of Using Call Triggers for Your Salesforce Integration

With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.

by Kim Jaso
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