Categories
Contact Center Tools
Customer Success

Run a call center? Here’s how to handle the holidays.

The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.

by CallTrackingMetrics
Agent Performance
Customer Success

11 Phrases to Calm Down an Angry Customer

With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.

by CallTrackingMetrics
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by CallTrackingMetrics
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