Customer Experience
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
11 Phrases to Calm Down an Angry Customer
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
The Human Element: The Importance Of Implementing Personalized Communication Tactics
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Why does my business need a Customer Success team?
The more time and effort that both the client and the company can invest in the onboarding process, the more successful their partnership will be for the long term.
Should a Business “Onboard” their Customers?
People hear the word "onboarding" and then think about learning a new job. But, it's really just referring to training. Once we know what exactly a particular customer is looking to achieve with our platform, we'll be able to recommend and demonstrate the features that could revolutionize their work day.
