Categories
Contact Center Tools
Customer Success

Run a call center? Here’s how to handle the holidays.

The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.

by CallTrackingMetrics
Agent Performance
Customer Success

11 Phrases to Calm Down an Angry Customer

With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.

by CallTrackingMetrics
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by CallTrackingMetrics
Customer Success

Why does my business need a Customer Success team?

The more time and effort that both the client and the company can invest in the onboarding process, the more successful their partnership will be for the long term.

by CallTrackingMetrics
Customer Success

Should a Business “Onboard” their Customers?

People hear the word "onboarding" and then think about learning a new job. But, it's really just referring to training. Once we know what exactly a particular customer is looking to achieve with our platform, we'll be able to recommend and demonstrate the features that could revolutionize their work day.

by CallTrackingMetrics
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