Categories
Customer Experience
Run a call center? Here’s how to handle the holidays.
The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.
11 Phrases to Calm Down an Angry Customer
With the right approach, you may be able to shift the conversation and turn an angry customer into a loyal one.
The Human Element: The Importance Of Implementing Personalized Communication Tactics
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
