Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.
Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.
Press one to hear our hours of operation. Press two for our address and location. Press three if you know the extension of the person you’re trying to reach. Sounds familiar, right? That’s because we’ve all interacted with an IVR, or Interactive Voice Response, menu before. Most businesses will set these up because they often
Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.
Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.
With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.