Categories
Automation
Contact Center Tools
Sales Tools

What is Conversation Intelligence?

And why it matters for maximum sales.

by CallTrackingMetrics
Contact Center Tools

Is Your Call Center Ready for the Holidays?

Our comprehensive workflow tools can help you handle staffing challenges, keep customers happy, and glide through the holidays with ease.

by CallTrackingMetrics
Chat
Agent Performance
Contact Center Tools

Ask an Expert: How We Prepare Our Support Team to Handle Live Chat

Our Director of Customer Support shares his suggestions on how to train team members to adapt to using live chat.

by CallTrackingMetrics
Unified Communications
Customer Success

The Human Element: The Importance Of Implementing Personalized Communication Tactics

Explore ways to personalize your automated communications so they still sound like a human being, rather than a computer.

by CallTrackingMetrics
Contact Center Tools

5 Ways to Get Your Customers to Love Your IVR Menu

Press one to hear our hours of operation. Press two for our address and location. Press three if you know the extension of the person you’re trying to reach. Sounds familiar, right? That’s because we’ve all interacted with an IVR, or Interactive Voice Response, menu before. Most businesses will set these up because they often

by CallTrackingMetrics
Agent Performance
Contact Center Tools

Scaling Your Call Center with Confidence: 3 Best Practices for Managing Remote Agents

Discover new ways to manage remote agents to ensure they support your business and your customers as effectively as possible.

by CallTrackingMetrics
Agent Performance

7 Skills You Should Look for When Hiring Call Center Agents

Call center agents are one of your most important hires because they're speaking with your customers daily. Pinpoint the right candidate by looking for these specific skills.

by CallTrackingMetrics
Calls
Contact Center Tools
Sales Tools

The Benefits of Using Call Triggers for Your Salesforce Integration

With the increased level of functionality and customization, Call Triggers are a great next step to enhance your Salesforce integration.

by CallTrackingMetrics
Unified Communications
Text Messaging
Chat
Forms
Contact Center Tools
Sales Tools

Four Ways to Communicate with Customers Who Prefer Not to Call

When a face-to-face interaction or phone call isn’t possible—or preferred—discover the benefits and uses of texting, forms, and more.

by CallTrackingMetrics
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