Categories
Contact Center Tools
Customer Success

Run a call center? Here’s how to handle the holidays.

The holidays are quickly approaching, which means sales, support, and customer service teams are scrambling to answer a flurry of customer calls, emails, and chat messages.

by CallTrackingMetrics
Contact Center Tools

How to prepare your contact center for the holidays

This year, after you end your conversation with customer service, consider how that agent is spending their holiday. And on another level, their manager, whose job is to ensure that agents are available to help you the moment you pick up the phone, even on a national holiday.

by CallTrackingMetrics
Calls
Contact Center Tools
Sales Tools

Auto-dialing software: Powering more than just robocalls

Most people think of those annoying robotic spam calls when they think of an auto-dialer. However, there are multiple ways to utilize an automated dialing system to better serve customers, while saving your live agent resources.

by CallTrackingMetrics
Forms
Contact Center Tools
Sales Tools

Online forms: the most under-rated CX tool

You can even set up an automatic, personalized message to be sent within a set interval of the form submission, like “Thanks for subscribing, Karen!” two minutes after she clicks “Submit”. If you’re running a business or marketing agency in 2018, you’re probably using online ads to gather leads. You might also be reaching out

by CallTrackingMetrics
Contact Center Tools
Sales Tools

Got a two-person team? You’ve got a contact center.

Just about any size team can perform as well - or better - than a large traditional contact center.  The right software can save time by streamlining communications, automating daily activities, and bringing crucial customer information to the forefront.

by CallTrackingMetrics
Agent Performance
Contact Center Tools

Can’t hire right now? Here’s how to grow your organization.

Clients whose needs are met, and who feel valued by your organization, are likely to continue growing with you. They're also much more likely to recommended your business to their colleagues. 

by CallTrackingMetrics
Text Messaging
Contact Center Tools
Sales Tools

How can a business take advantage of text messaging?

If you just looked at our name and logo, you might think we were all about calls. Well, we are… but we’re also all about text messaging. Texting these days can be much more than just basic appointment confirmations. In fact, using an attribution and phone management platform like CallTrackingMetrics can supercharge your business texting in some

by CallTrackingMetrics
Contact Center Tools

Which tools are most useful for a contact center manager?

Managers of contact centers have a difficult job; they need to manage their agents, their callers, and the productivity of their team. Do tools like barge and drop call help them perform? We asked an expert to find out.

by CallTrackingMetrics
Contact Center Tools

How to compare unlimited users versus per-seat pricing

In today's marketplace, there are many providers of contact center management software, each offering a unique combination of features and fees. Those who offer per-seat pricing, in which the monthly rates change based on the number of people who utilize the software, can often advertise appealingly low rates.

by CallTrackingMetrics
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