Categories
Contact Center Tools

Is the new Connect Plan truly a disruptive software?

Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.

by CallTrackingMetrics
Agent Performance

Who Wouldn’t Want to Work Here? 5 Common Mistakes When Building Company Culture

We all want to believe that our company’s culture is an inspiring beacon, shining out across a dark corporate landscape—that our quarterly rock-paper-scissors tournament elevates our brand and attracts the best talent, that our foosball table in the middle of our open floorplan will compel recruits to join just to get their turn. Truth is,

by Erika Rollins
Agent Performance

6 Life and Work Hacks for Higher Productivity

With vacation hours spent and back-to-school traffic bogging down our commutes, lots of us are looking for a post-summer boost in productivity.

by Erika Rollins
Automation
Contact Center Tools

5 Creative Uses for the Keyword Spotting Tool

One of the features that I find exciting, and most of our customers aren’t aware of, is our Keyword Spotting tool.

by Jessica Michaels
Contact Center Tools

Are You Guilty? 5 Common Call Center Mistakes to Avoid

Imagine telling 60 percent of your customers to get out—to just leave without completing their transactions or even describing their needs—after spending only a minute in your store.

by Jessica Michaels
Contact Center Tools

This Isn’t Fantasy, GeoContact® Will Help You Win Over Local Customers

Its March! That means that Game Of Thrones is going to start soon! This got us thinking, if there were phones and the internet in Westeros, you know that Petyr Baelish would be using some sort of call tracking.

by CallTrackingMetrics
Contact Center Tools
Sales Tools

Geo-Routing: Your Call Efficiency Wizard

Nobody likes being constantly put on hold, transferred from one department or location to another, and having to repeat the same information again and again just to be put in touch with the person who can help you.

by CallTrackingMetrics
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