Categories
Customer Success

Why does my business need a Customer Success team?

The more time and effort that both the client and the company can invest in the onboarding process, the more successful their partnership will be for the long term.

by CallTrackingMetrics
Customer Success

Should a Business “Onboard” their Customers?

People hear the word "onboarding" and then think about learning a new job. But, it's really just referring to training. Once we know what exactly a particular customer is looking to achieve with our platform, we'll be able to recommend and demonstrate the features that could revolutionize their work day.

by CallTrackingMetrics
Contact Center Tools
Sales Tools

Goodbye traditional phone systems, hello Softphone?

Our Softphone offers many features not typically found in traditional phone systems, and can provide greatly increased flexibility in work environments.

by CallTrackingMetrics
Contact Center Tools

Is the new Contact Center Plan truly a disruptive software?

Resident expert Mark Nugent explains how our new contact center software is truly disruptive in the industry, in that it turns the old standard pricing models completely upside down.

by CallTrackingMetrics
Contact Center Tools

Spend Your Time Wisely With Our Premium Support!

We offer an unmatched level of support here at CallTrackingMetrics. Our team of engineers at our Maryland headquarters is available for calls, emails, chat - and more!

by CallTrackingMetrics
Agent Performance

Who Wouldn’t Want to Work Here? 5 Common Mistakes When Building Company Culture

We all want to believe that our company’s culture is an inspiring beacon, shining out across a dark corporate landscape—that our quarterly rock-paper-scissors tournament elevates our brand and attracts the best talent, that our foosball table in the middle of our open floorplan will compel recruits to join just to get their turn. Truth is,

by Erika Rollins
Contact Center Tools
Case Studies

What Happens When Your Business Expands Faster Than Your Phone System?

Anew Era is a mental health treatment center in Southern California. They've been growing quickly, but did not have a system in place to manage phone inquiries. In fact, they used a single phone number for all incoming calls!

by CallTrackingMetrics
Agent Performance

6 Life and Work Hacks for Higher Productivity

With vacation hours spent and back-to-school traffic bogging down our commutes, lots of us are looking for a post-summer boost in productivity.

by Erika Rollins
Agent Performance

Winner, Winner, Chicken Dinner! 7 Ways to Motivate Your Team

Businesses with highly engaged workforces are 43 percent more productive than their less enthused peers, but 71 percent of us are not as motivated as we should be.

by Erika Rollins
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