Categories
Automation
Contact Center Tools

5 Creative Uses for the Keyword Spotting Tool

One of the features that I find exciting, and most of our customers aren’t aware of, is our Keyword Spotting tool.

by Jessica Michaels
Contact Center Tools

Are You Guilty? 5 Common Call Center Mistakes to Avoid

Imagine telling 60 percent of your customers to get out—to just leave without completing their transactions or even describing their needs—after spending only a minute in your store.

by Jessica Michaels
Contact Center Tools

This Isn’t Fantasy, GeoContact Will Help You Win Over Local Customers

Its March! That means that Game Of Thrones is going to start soon! This got us thinking, if there were phones and the internet in Westeros, you know that Petyr Baelish would be using some sort of call tracking.

by CallTrackingMetrics
Agent Performance

Keep On Top Of How Your Agents Are Performing

Easily see how your call center agents are performing with CTM's Agent Call Report.

by Trisha Hand
Agent Performance
Contact Center Tools

Live Listen & Call Recording for Managers – Why it’s a Great Training Tool.

Since the dawn of time, sales managers have been listening in on their rep’s calls to track productivity, evaluate performance, and identify coaching opportunities.

by Jason Smith
Calls
Contact Center Tools

Stay on Top of Your Calls over the Holidays

The holiday season can be a busy time for everyone, but keeping tracking of those important business calls is just as important as ever.

by CallTrackingMetrics
Contact Center Tools
Sales Tools

Geo-Routing: Your Call Efficiency Wizard

Nobody likes being constantly put on hold, transferred from one department or location to another, and having to repeat the same information again and again just to be put in touch with the person who can help you.

by CallTrackingMetrics
Contact Center Tools

Voice Analytics for Call Centers

How can I identify my call escalations? Is it possible to track my customers who are canceling their service?

by Merry Keane
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