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Release Notes

January 2022 Release Notes

by Barb Cronin

What’s New at CallTrackingMetrics: Zoom & Pipedrive Integrations for Sales Teams, HIPAA Compliant Faxing, and More

CallTrackingMetrics is excited to present a cadre of new features and updates each quarter in our Release Notes video with Jon Morgia. We are dedicated to ensuring that you are up-to-date and informed about the additions to our software that will positively impact you, your business, and your bottom line. This quarter, we’re excited to share our new integrations, updates to our CTM mobile app, HIPAA-compliant faxing, and changes to our partner ecosystem.

Watch Our January 2022 Release Notes Video with Jon Morgia.

Zoom and Pipedrive Integration

We’ve integrated with Zoom, today’s giant in video conferencing communication, and Pipedrive, an industry-favorite, all-in-one CRM designed by, and for, salespeople. 

Our Zoom integration allows you to track and record Zoom calls, meetings, and events right alongside your other communication channels. This gives administrators a holistic view of their agents’ activities, which helps you make informed decisions to improve your team’s productivity and performance. 

Integrating with Pipedrive is a wonderful way to feed your Pipedrive account with leads and contacts that come straight from the calls, chats, forms, and text messages you’re tracking through CTM. Sales agents are then easily able to filter and follow up with potential customers, creating an efficient and seamless sales process. 

Zoom and Pipedrive integrations are available to customers on Growth or Connect plans. 

See our list of integration partners

Android Mobile App

We’ve now released both iOS and Android versions of our Agent App. Our new Android Agent App means your agents, including agents working remotely or on flexible schedules, will be able to help customers and communicate with teammates,  no matter where or when they’re on shift. Our Android app is designed to mirror the same look and feel as our iOS app. 

Locate and install the Android version of the CallTrackingMetrics Agent app in your Play store today.

HIPAA Compliant Faxing 

For all accounts needing to remain HIPAA compliant in their communications, CTM can help. Our new fax line features allow you to send and receive sensitive information that is HIPAA Compliant after you sign a Business Associate Agreement (BAA). With CTM, your business’s sensitive information is safe and secure

If you are new to HIPAA and HITECH regulations, download our handy HIPAA Compliance Checklist to make sure you’re on track.

Updates to our Partner Program

We’re thrilled to announce that we’ve updated and relaunched our Partner Program. Our new Partnership Ecosystem provides both Affiliate and Agency partners with a brand-new portal and a host of other benefits, like marketing assets and collateral, co-marketing opportunities, white label options, and more. 

Become an Affiliate Partner today

Sign up for our Agency Partners Program

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