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Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:

by Frances Miller
Product
Announcements

SalesTechStar Interview with Todd Fisher

Todd Fisher, co-founder, and CEO of CallTrackingMetrics shares insight on the rise of conversation intelligence in B2B and how CallTrackingMetrics has evolved during the past decade.

by Todd Fisher
Product
Announcements

Toolbox Article: How Can Organizations Leverage STIR/SHAKEN Protocols for Success?

Compliance with STIR/SHAKEN helps marketing teams create strategies that increase customer engagement.

by Todd Fisher
Blog
Release Notes

CTM’s Latest & Greatest

We are dedicated to ensuring that you are up-to-date and informed about the additions to our software that will positively impact you, your business, and your bottom line.

by Hannah Hanover
Product
Press

Duct Tape Marketing Podcast featuring Todd & Laure Fisher

Podcast with guests Todd and Laure Fisher, husband and wife co-founders and CEO and COO of CallTrackingMetrics an award-winning marketing attribution and call tracking platform.

by CallTrackingMetrics
Press

MarketingProfs’ Article: Quality Over Quantity in Lead and Conversion Scoring

Lead and conversion scoring paired with optimization strategies can lead to big wins for organizations.

by Chris Todd
Press

Inc. Article: CallTrackingMetrics Ranks Amongst Highest-Scoring Businesses on Inc. Magazine’s List of Best Workplaces for 2022

CallTrackingMetrics was named to Inc. Magazine's Annual List of Best Workplaces for 2022. Learn more about what drives this team's passion for what they do.

by CallTrackingMetrics
Press

Entrepreneur Article: Can We Remain Connected in an Ever-Changing Hybrid Environment?

Laure Fisher discusses how to keep all employees connected with the shift to hybrid work environments.

by Laure Fisher
Press

Modern Marketing Today Article: Elevating Consumer Experience with First-Party Data

First-party data provides valuable insights into customer behavior and needs.

by Jason Smith
Announcements

Employee Recognition and Retaining the Best Employees

Hiring and retaining good employees is harder to do today than ever before. With the emergence of the Great Resignation, also known as the Big Quit, in 2021, talented employees began to realize they have lucrative, viable employment choices and are in high demand. This has led an unprecedented number of employees in the United

by Barb Cronin
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