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Text Messaging
How CTM Uses CTM

How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy

How we leveraged our platform to send daily health assessments to employees via text.

by Holly Mallos
Blog
Release Notes
Video

Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we

by Frances Miller
Press

CallTrackingMetrics Ranks for Inc. Magazine’s List of the Fastest-Growing Private Companies in the D.C. Metro Region

Inc. magazine revealed that CallTrackingMetrics is No. 243 on its second annual Inc. 5000 Regionals: D.C. Metro list, the most prestigious ranking of the fastest-growing Washington, D.C., area-based private companies. Born of the annual Inc. 5000 franchise, this regional list represents a unique look at the most successful companies within the D.C. area economy’s most dynamic segment—its

by Erika Rollins
Product
Announcements
Press

2020 APPEALIE SaaS Awards Announced: CallTrackingMetrics Named Overall SaaS Category Winner

APPEALIE has announced the winners of the 2020 SaaS Awards, and CallTrackingMetrics is proud to be among the recognized platforms. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Calendly, Canva, ChurnZero, Gong, Okta, PandaDoc, and Toast. “Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat

by Frances Miller
Blog
Release Notes
Video

Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Ken Sylvain

As we embark on a new year full of new opportunities, I’m excited to spotlight one of our team members who has recently taken a new role—and is one of our past culture awards winners—Ken Sylvain! If you’ve seen our past team spotlights, you know that the CTM culture awards recognize outstanding employees who embody

by Frances Miller
Announcements

Discover the Benefits of Our New Drift Integration

Deliver exceptional, personalized customer chat experiences with Drift and CallTrackingMetrics.

by Kim Jaso
Product
Release Notes
Video

Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Courtney Tyson

Here at CallTrackingMetrics, we have a favorite tradition of nominating our colleagues for our internal culture awards. The culture awards recognize outstanding employees who embody our core values as a company: Impact, Innovation, Customer Driven, and Community. With that in mind, let’s get to know our most recent award winner, Courtney Tyson! As part of

by Frances Miller
Announcements

Our New Knowledge Base is Live! Discover Helpful Resources for your Business

We recently updated our existing help center to bring you more resources and better streamlined categories and content organization.

by Kim Jaso
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