CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:
CallTrackingMetrics was named to Inc. Magazine's Annual List of Best Workplaces for 2022. Learn more about what drives this team's passion for what they do.
Laure Fisher discusses how to keep all employees connected with the shift to hybrid work environments.
First-party data provides valuable insights into customer behavior and needs.
Hiring and retaining good employees is harder to do today than ever before. With the emergence of the Great Resignation, also known as the Big Quit, in 2021, talented employees began to realize they have lucrative, viable employment choices and are in high demand. This has led an unprecedented number of employees in the United
In attempts to stamp out spam calls and ward off robocalls, STIR/SHAKEN took effect in June 2021. Find out how it is impacting businesses today.
The best lead generation plans take the time to plan strategies, tactics, and execution to maximize results.
Marketers continue to adjust to the economic impact of the global pandemic. It's important to know where to focus strategic advertising investments.
Using third-party data is no longer an option for marketers. Marketing attribution can help to create personalized, meaningful customer interactions and engagement.
The traditional sales funnel isn't as effective as it once was. Now is the time for many companies to shift to the flywheel.