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Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:

by Frances Miller
Press

CallTrackingMetrics Announces Second-Annual 2021 Launchpad Virtual Summit

The Launchpad Summit returns in 2021 with new insights and tactics from industry leaders WASHINGTON, D.C. – September 14, 2021 – CallTrackingMetrics, the only digital platform that uses call tracking intelligence to inform contact center automation, today announced the 2021 Launchpad Summit, a three-day online event geared towards helping businesses succeed. The 2021 Launchpad Virtual

by Erika Rollins
Press

CallTrackingMetrics Relocating to I-97 Business Park with Intentions to Triple Workforce in Three Years

BALTIMORE, MD (July 21, 2021) CallTrackingMetrics, a leading conversation intelligence technology provider, has signed a lease with St. John Properties, Inc. for 24,130 square feet of space at 231 Najoles Road in Anne Arundel County. Currently located in Severna Park, the group intends to relocate to the five-story, 126,500 square foot Class ‘A’ commercial office

by Frances Miller
Product
Announcements

We’re Partnering with Google to Provide Even-More-Accurate Click to Call Data

Select CallTrackingMetrics as your call analytics provider in Google Ads to seamlessly auto-generate accurate data.

by CallTrackingMetrics
Press

CTM Ranks Among Highest-Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2021

CallTrackingMetrics was also voted the best medium-sized workplace in the state of Maryland.

by CallTrackingMetrics
Blog
Release Notes
Video

Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we

by Frances Miller
Press

CallTrackingMetrics Ranks for Inc. Magazine’s List of the Fastest-Growing Private Companies in the D.C. Metro Region

Inc. magazine revealed that CallTrackingMetrics is No. 243 on its second annual Inc. 5000 Regionals: D.C. Metro list, the most prestigious ranking of the fastest-growing Washington, D.C., area-based private companies. Born of the annual Inc. 5000 franchise, this regional list represents a unique look at the most successful companies within the D.C. area economy’s most dynamic segment—its

by Erika Rollins
Product
Announcements
Press

2020 APPEALIE SaaS Awards Announced: CallTrackingMetrics Named Overall SaaS Category Winner

APPEALIE has announced the winners of the 2020 SaaS Awards, and CallTrackingMetrics is proud to be among the recognized platforms. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Calendly, Canva, ChurnZero, Gong, Okta, PandaDoc, and Toast. “Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat

by Frances Miller
Blog
Release Notes
Video

Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Ken Sylvain

As we embark on a new year full of new opportunities, I’m excited to spotlight one of our team members who has recently taken a new role—and is one of our past culture awards winners—Ken Sylvain! If you’ve seen our past team spotlights, you know that the CTM culture awards recognize outstanding employees who embody

by Frances Miller
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