Categories
Chat
Announcements

Discover Our New Live Chat Product

Increase customer satisfaction and conserve your team resources using live chat on CallTrackingMetrics.

by Kim Jaso
Product
Announcements
Press

2020 APPEALIE SaaS Awards Announced: CallTrackingMetrics Named Overall SaaS Category Winner

APPEALIE has announced the winners of the 2020 SaaS Awards, and CallTrackingMetrics is proud to be among the recognized platforms. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Calendly, Canva, ChurnZero, Gong, Okta, PandaDoc, and Toast. “Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat

by Frances Miller
Announcements

Discover the Benefits of Our New Drift Integration

Deliver exceptional, personalized customer chat experiences with Drift and CallTrackingMetrics.

by Kim Jaso
Announcements

Our New Knowledge Base is Live! Discover Helpful Resources for your Business

We recently updated our existing help center to bring you more resources and better streamlined categories and content organization.

by Kim Jaso
Announcements

Fall Roundup: New Product Integrations from CallTrackingMetrics

Whether you’re looking to optimize your ad campaigns or improve your site pages, check out our latest integration offerings.

by Kim Jaso
Announcements

How Our Team is Taking a Stand Against Racism

We’ve been inspired by the thousands of peaceful protests demanding change, and as a company, we’re committed to being part of that change.

by Todd Fisher
Social Media
Announcements

Introducing Our New Facebook Messenger Integration

Send and receive messages to customers via Facebook Messenger within CallTrackingMetrics.

by Kim Jaso
Announcements

3 Key Takeaways from Our Town Hall on COVID-19 Response

Our team came together to discuss candidly how to navigate changes to your business in light of the COVID-19 crisis.

by Kim Jaso
Announcements

Ensuring Business Continuity with CallTrackingMetrics

Discover the provisions we’ve made internally as well as resources for your team during the COVID-19 (coronavirus) pandemic.

by Kim Jaso
Chat
Announcements

Translate Foreign Language Chat Messages in Real-Time on CallTrackingMetrics

Translations within live chat can be a real life-saver for your sales and service teams if you're communicating with customers around the world.

by Kim Jaso
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