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Announcing our Integration with Microsoft Dynamics 365

We’ve been working hard on a powerful new integration with leading CRM Microsoft Dynamics 365.  Available on our Contact Center plan, our integration with Microsoft Dynamics 365 offers the below features: Sync your contacts in CallTrackingMetrics with contacts in your Microsoft Dynamics 365 account, and send information between both platforms to build your contact records

by CallTrackingMetrics
Announcements

Announcing our integration with VWO

VWO is incredibly easy to use, and now it can be integrated with your CallTrackingMetrics account.

by CallTrackingMetrics
Announcements

Announcing Updates to our Salesforce Integration

This update to our Salesforce integration means you’ll have more control over what information is mapped to Salesforce, and when.

by CallTrackingMetrics
Announcements

The Votes Are In: We’re a Leader (again) for Fall 2018!

Thanks to your reviews, we've once again been voted as a leader in Inbound Call Tracking on G2 Crowd, the world's leading business solution review platform.

by CallTrackingMetrics
Announcements

Introducing our Integration with Zoho CRM

    When it comes to CRM – Customer Relationship Management – software, Zoho CRM is quickly expanding in popularity. CRM software is designed to bring your marketing, sales, and customer service departments together in one platform. What better way to streamline your business operations, than to share valuable customer data and service history between

by CallTrackingMetrics
Announcements

Introducing our Integration with Facebook

We can now push events to Facebook, so that you can attribute Facebook ads to your activity tracking across CallTrackingMetrics.

by CallTrackingMetrics
Announcements

We’ve Got Another Exciting Update: Keywords Can Do Just About Anything!

You’re probably familiar with triggers, our super-powerful tool that can automate just about any action – or set of actions – that you could take inside of our platform. A trigger, for example, could be set to send a notification to a call center manager every time the volume of incoming calls reaches above a

by CallTrackingMetrics
Announcements

Smart Routing Just Got Smarter: Introducing Date-Specific Scheduling

Date-specific routing doesn’t have to be set up immediately preceding the holiday and then removed directly afterwards. In fact, this type of specific scheduling can be built out far in advance and left in place for as long as you need, without affecting your normal operating procedures.

by CallTrackingMetrics
Announcements

Send Appointment Reminders with CallTrackingMetrics

Triggers, combined with the custom fields you build into your CTM account, can now be used to send automated appointment reminders to your contacts.

by CallTrackingMetrics
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