Now, the live reporting screen can be toggled into Manager Mode. What's that? It's a condensed format that displays the activity of your group of agents in the top half of the screen, while the bottom half of the screen will show a card view of each of agent in your pool.
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".
Our entire office has been buzzing lately, and we're excited to finally share the news: the official CallTrackingMetrics app is now available in the Apple App Store! Imagine our unmatched call management and attribution capabilities, available anywhere, all in the palm of your hand!
We know our customers use their CallTrackingMetrics Softphone in a myriad of different ways - through the main platform, in Salesforce, on their mobile phones - and we're proud to announce that each of these different use cases will experience a huge lift in productivity with our upgraded interface!
We know that getting your work done requires many different web tools. In fact, the average business uses between 10 and 16 apps. You have your email app, CRM, note-taking tool, cloud storage tool, team communication app, along with project management tools and various to-do lists. Sometimes, it can be a struggle to get them