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The New Agency Dashboard: A Manager’s Home Base

Now, the live reporting screen can be toggled into Manager Mode. What's that? It's a condensed format that displays the activity of your group of agents in the top half of the screen, while the bottom half of the screen will show a card view of each of agent in your pool.

by CallTrackingMetrics
Announcements

It Just Got Easier to Manage Live Calls

We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".

by CallTrackingMetrics
Announcements

The CallTrackingMetrics official iPhone app

Our entire office has been buzzing lately, and we're excited to finally share the news: the official CallTrackingMetrics app is now available in the Apple App Store! Imagine our unmatched call management and attribution capabilities, available anywhere, all in the palm of your hand!

by CallTrackingMetrics
Announcements

CTM Prepares for GDPR

CallTrackingMetrics prepares for the General Data Protection Regulation (GDPR)

by Erika Rollins
Announcements

Announcing: Our Enhanced Softphone

We know our customers use their CallTrackingMetrics Softphone in a myriad of different ways - through the main platform, in Salesforce, on their mobile phones - and we're proud to announce that each of these different use cases will experience a huge lift in productivity with our upgraded interface!

by CallTrackingMetrics
Announcements

Announcing: Upgrades to our Call Queue!

Our queue just got smarter: now your callers can stay in the queue, choose another menu option, leave a voicemail, or request a call back!

by CallTrackingMetrics
Announcements

Announcing Our New Training Hub!

CallTrackingMetrics is proud to offer the most free training and support of any other call attribution or management platform.

by CallTrackingMetrics
Announcements

CallTrackingMetrics Now Integrates With Over 1,000 Other Products!

We know that getting your work done requires many different web tools. In fact, the average business uses between 10 and 16 apps. You have your email app, CRM, note-taking tool, cloud storage tool, team communication app, along with project management tools and various to-do lists. Sometimes, it can be a struggle to get them

by CallTrackingMetrics
Announcements

Powerful Communications for Your Shopify Store

CallTrackingMetrics is excited to offer an integration with e-commerce leader Shopify to help store owners engage more effectively with customers.

by Erika Rollins
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