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Contact Center Tools
How CTM Uses CTM

How CTM Uses CTM: The Smart Router

We chatted with our industry-leading support team to discover how we set up our own smart router to manage inbound calls from customers.

by CallTrackingMetrics
How CTM Uses CTM

CTM Team Spotlight: Ken Sylvain

As we embark on a new year full of new opportunities, I’m excited to spotlight one of our team members who has recently taken a new role—and is one of our past culture awards winners—Ken Sylvain! If you’ve seen our past team spotlights, you know that the CTM culture awards recognize outstanding employees who embody

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Courtney Tyson

Here at CallTrackingMetrics, we have a favorite tradition of nominating our colleagues for our internal culture awards. The culture awards recognize outstanding employees who embody our core values as a company: Impact, Innovation, Customer Driven, and Community. With that in mind, let’s get to know our most recent award winner, Courtney Tyson! As part of

by Frances Miller
Text Messaging
How CTM Uses CTM

How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy

How we leveraged our platform to send daily health assessments to employees via text.

by Holly Mallos
How CTM Uses CTM

CTM Team Spotlight: Patti Poole

Get to know one of our best problem solvers.

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Inside Remote Work & Colorado Living with Matt Horstmann

Get to know one of our best problem solvers.

by Frances Miller
Analytics
How CTM Uses CTM

How CTM Uses CTM: Tracking Marketing ROI with Google Data Studio Dashboards

Our dashboards serve as a central hub where anyone in our organization can quickly grab the insights they need.

by CallTrackingMetrics
How CTM Uses CTM

CTM Team Spotlight: Sheri Thomas

Get to know Senior Customer Support Engineer Sheri Thomas to hear about her favorite CTM features and what it's like inside our support team.

by Frances Miller
How CTM Uses CTM

How We Gamify the CTM API to Increase Team Productivity

While we’re here at the office together, we try to make it as positive and enjoyable as possible.

by CallTrackingMetrics
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