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Release Notes
Video

Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Ken Sylvain

As we embark on a new year full of new opportunities, I’m excited to spotlight one of our team members who has recently taken a new role—and is one of our past culture awards winners—Ken Sylvain! If you’ve seen our past team spotlights, you know that the CTM culture awards recognize outstanding employees who embody

by Frances Miller
Announcements

Discover the Benefits of Our New Drift Integration

Deliver exceptional, personalized customer chat experiences with Drift and CallTrackingMetrics.

by CallTrackingMetrics
Product
Release Notes
Video

Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.

by Frances Miller
How CTM Uses CTM

CTM Team Spotlight: Courtney Tyson

Here at CallTrackingMetrics, we have a favorite tradition of nominating our colleagues for our internal culture awards. The culture awards recognize outstanding employees who embody our core values as a company: Impact, Innovation, Customer Driven, and Community. With that in mind, let’s get to know our most recent award winner, Courtney Tyson! As part of

by Frances Miller
Announcements

Our New Knowledge Base is Live! Discover Helpful Resources for your Business

We recently updated our existing help center to bring you more resources and better streamlined categories and content organization.

by CallTrackingMetrics
Announcements

Fall Roundup: New Product Integrations from CallTrackingMetrics

Whether you’re looking to optimize your ad campaigns or improve your site pages, check out our latest integration offerings.

by CallTrackingMetrics
Text Messaging
How CTM Uses CTM

How CTM Uses CTM: Leveraging Bulk Text Messaging for a Safe Return to Work Strategy

How we leveraged our platform to send daily health assessments to employees via text.

by Holly Mallos
Product
Release Notes
Video

Video | Facebook, Georouting, Custom Panels: CallTrackingMetrics Release Notes September 2020

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In this edition, we cover the newly available Fax capable tracking numbers and enhancements to our geo-routing, custom panels, unified communications tools, and

by Frances Miller
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