APPEALIE has announced the winners of the 2020 SaaS Awards, and CallTrackingMetrics is proud to be among the recognized platforms. 23 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included AppFolio, Calendly, Canva, ChurnZero, Gong, Okta, PandaDoc, and Toast. “Borrowing from venture capitalist Marc Andreessen, ‘software continues to eat
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".
Customers can now combine the powerful support tools of Zendesk with the robust conversation and contact data from CallTrackingMetrics.