CallTrackingMetrics Launches GDPR Compliance Features
To help businesses and agencies maintain compliance while using call tracking and call center technologies
“Customers can take comfort knowing that we have many features available to help them configure their accounts in a GDPR compliant way. We’ve also completed a thorough analysis of our own security processes and remain committed to being a trusted data partner.”
SEVERNA PARK, MD– CallTrackingMetrics, a leading provider of call tracking and contact center automation software, releases a series of product enhancements to help customers prepare for the General Data Protection Regulation (GDPR) which goes into effect on May 25, 2018.
Customers using CallTrackingMetrics have access to new features that support GDPR compliance, such as right to erasure and data minimization, increased access control security, and consent management tools. In addition to the product enhancements, there are also updated privacy policies, help documentation, and support resources, to help users get ahead of the new compliance requirements.
“Organizations are realizing that even though they are not located in the EU, they need to be GDPR compliant because they have customers or partners in the EU.” says Laure Fisher, Co-founder and COO of CallTrackingMetrics. “Customers can take comfort knowing that we have many features available to help them configure their accounts in a GDPR compliant way. We’ve also completed a thorough analysis of our own security processes and remain committed to being a trusted data partner.”
The new compliance features are available immediately under the Marketing and Contact Center plans.
For more on CallTrackingMetrics’ GDPR compliance, visit CallTrackingMetrics.com.
CallTrackingMetrics’ award-winning call tracking and automation platform provides thousands of businesses the tools they need to track, manage and optimize phone calls to increase conversions and scale for growth, worldwide. From understanding which advertising campaigns are driving phone calls to advanced routing and contact center management, we arm businesses with the tools to transform communication into powerful intelligence.
CallTrackingMetrics has also been recognized in Inc. Magazine’s 5000™ list of fastest-growing private companies, and as a Leader on G2 Crowd for inbound call tracking software.