This integration provides yet another way for businesses to streamline reporting across the customer lifecycle.
Customers can now combine the powerful support tools of Zendesk with the robust conversation and contact data from CallTrackingMetrics.
The integration will enable organizations to capture rich call attribution data in Dynamics 365 and document their essential touchpoints with customers.
We’ve been working hard on a powerful new integration with leading CRM Microsoft Dynamics 365. Available on our Contact Center plan, our integration with Microsoft Dynamics 365 offers the below features: Sync your contacts in CallTrackingMetrics with contacts in your Microsoft Dynamics 365 account, and send information between both platforms to build your contact records
The introduction of the Fast Track and Switch ‘n Save programs, along with an annual pre-pay option, signify the next step in CTM’s commitment to providing premium, unmatched service to their customer base.
CallTrackingMetrics named a Leader on G2 Crowd’s Grid® Report for Fall 2018 SEVERNA PARK, MD—CallTrackingMetrics has been identified as one of the best Inbound Call Tracking platforms, based on its high levels of customer satisfaction and likeliness to recommend ratings from users on G2 Crowd. Over 95 percent of users on G2 Crowd rate their
CallTrackingMetrics has grown significantly in their share of the AI-fueled speech analytics market, nearly doubling their customers year over year since 2012.
CallTrackingMetrics Launches GDPR Compliance Features