Categories
Blog
Release Notes
Video

Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we

by Frances Miller
Blog
Release Notes
Video

Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:

by Frances Miller
Blog
Release Notes
Video

Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:

by Frances Miller
Product
Release Notes
Video

Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.

by Frances Miller
Product
Release Notes
Video

Video | Facebook, Georouting, Custom Panels: CallTrackingMetrics Release Notes September 2020

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In this edition, we cover the newly available Fax capable tracking numbers and enhancements to our geo-routing, custom panels, unified communications tools, and

by Frances Miller
Release Notes

Recent Product Updates from CallTrackingMetrics

Faxing, expanded SMS capabilities, and more.

by CallTrackingMetrics
Release Notes

CTM Weekly Digest: August 30, 2019

We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of August 30, 2019.

by CallTrackingMetrics
Release Notes

CTM Weekly Digest: August 16, 2019

We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of August 16, 2019.

by CallTrackingMetrics
Release Notes

CTM Weekly Digest: August 2, 2019

We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of August 2, 2019.

by CallTrackingMetrics
Release Notes

CTM Weekly Digest: July 12, 2019

We're constantly working to improve our product and introduce new features. Find out what's new in the CallTrackingMetrics platform as of July 12, 2019.

by CallTrackingMetrics
X