Release Notes

CTM Weekly Digest: April 19, 2019

by CallTrackingMetrics

We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:

  • Toggle Recordings on Live Calls: We’ve updated Teams to give you more control over recorded calls and better protect your customers’ privacy.  Enable the recording status icon in your softphone to indicate whether recording is currently on or off, and even allow agents to toggle recording while the call is in progress.