We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:
New token: There’s a new addition to the tokens that you can choose from! Now, when selecting tokens to personalize your automated messages and notifications, you can choose “Agent Name” as an option.
More intuitive editing process: We’ve just made it easier to edit your account settings! When working within a settings page—whether Tracking Numbers, Queues, Users, etc.—you can now click on the title of what you’re working within to easily select another item of the same type.
Enable agents to change availability: You can now choose to allow your agents to toggle their availability within specific queues. If this is enabled, your agents will see a new button on their softphone that allows them to set their status via a drop-down menu. An indicator on that button will show the agent if they are only logged into some of the available queues. Admins can also view their agent’s status within different queues by navigating to the Real-time Agents Dashboard.
CallTrackingMetrics named a Leader on G2 Crowd’s Grid® Report for Fall 2018 SEVERNA PARK, MD—CallTrackingMetrics has been identified as one of the best Inbound Call Tracking platforms, based on its high levels of customer satisfaction and likeliness to recommend ratings from users on G2 Crowd. Over 95 percent of users on G2 Crowd rate their
When it comes to CRM – Customer Relationship Management – software, Zoho CRM is quickly expanding in popularity. CRM software is designed to bring your marketing, sales, and customer service departments together in one platform. What better way to streamline your business operations, than to share valuable customer data and service history between