We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:
Self-Service Number Restoration: With this new feature, you can now easily restore released tracking numbers to your account. If you have released any numbers that you would like to return to your account, just click the “Released Numbers” button on your tracking numbers page to quickly restore them with their previous settings.
New Recording Access for Teams: We’ve added a new option for recording access in teams! The new “Allow Agents Voicemail + Allow Managers” option will restrict access to call recordings so that managers can listen to all call audio for their teams, but agents can listen to their voicemail messages only.
Access Controls and Teams: This new feature makes it even easier to apply your custom permissions to members of a team. If you are using access control groups in addition to your team settings, you can now quickly assign the same access control group to all members of your team (or all managers of a team) right from your team settings page.
Limit Manager Access for Teams: In a busy call center, it can be challenging to keep up with the constant flow of calls in your log. To keep your teams focused, you can select “Limit Access” for the managers assigned to a team. This option restricts the managers’ call log view so that they will only see unassigned in-progress activities and activities assigned to their team members.
The introduction of the Fast Track and Switch ‘n Save programs, along with an annual pre-pay option, signify the next step in CTM’s commitment to providing premium, unmatched service to their customer base.
We know that there are different levels of responsibility and access within a contact center, so we've adjusted our technology to adapt to that structure. Contact Center accounts now have the ability to adjust voice analysis and live call settings as either "agents" or "managers".