We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:
Wrap-up Status Controls: If you are using wrap-up panels in your Teams, you can now give your agents the ability to set what their status will be after wrap-up ends. This is especially useful if you have calls set to auto-answer, so agents can smoothly transition to break time without another call coming to them.
Text from the Softphone: You can now allow members of a Team to send text messages right from the CTM softphone! Enable this option in your Team settings to quickly send a follow-up text message or start a new text conversation without leaving the softphone window.
If you’ve been following our team online, you would have noticed that we’ve been focused on GDPR for quite some time now. We created the GDPR hub, compiled a list of tools available to our users, published a comprehensive guide on our blog, assembled a whitepaper on call tracking and the GDPR, and even recorded