Resources
The Ultimate Guide to Driving Success in Your Contact Center
Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.
Consensual Conversations: Building Customer Trust With First Party Data
In our latest Smart Route episode, we connected with veteran PPC expert Navah Hopkins to learn more about the recent changes regarding third party cookies and data sharing policies.
From Agency Expert to CEO: The Journey of Digital Entrepreneur Aaron Weiche
In our latest Smart Route episode, we connected with CEO and co-founder of Leadferno Aaron Weiche to learn more about his unique career path.
Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:
Empowering Remote Employees
We sat down with Jason Hennessey, an internationally-recognized SEO expert who founded Hennessey Digital in 2015, a remote-first digital agency that has since grown into a business valued at over $10 million with over 120 global employees.
Let’s Talk Conversation Intelligence
In our latest Smart Route episode, we connected with the CEO of Deepgram to learn more about how conversation intelligence works.
The Secret to Scoring for Sales and Marketing Success
Explore how and why lead and conversion scoring can make an impact across your organization, for any team and role.
Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we
How This Husband and Wife Team Grew a Business From Their Basement into a $20M Company
In our inaugural Smart Route episode, we start close to home by interviewing our co-founders of CallTrackingMetrics.
Introducing Our New Podcast Series: Smart Route
The Smart Route podcast by CallTrackingMetrics has all the tips you need to optimize your customer communications and build a better workforce.
