Categories
Agent Performance
Contact Center Tools
Guides

The Ultimate Guide to Driving Success in Your Contact Center

Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.

by Chris Todd
Podcast

Consensual Conversations: Building Customer Trust With First Party Data

In our latest Smart Route episode, we connected with veteran PPC expert Navah Hopkins to learn more about the recent changes regarding third party cookies and data sharing policies.

by Kim Jaso
Podcast

From Agency Expert to CEO: The Journey of Digital Entrepreneur Aaron Weiche

In our latest Smart Route episode, we connected with CEO and co-founder of Leadferno Aaron Weiche to learn more about his unique career path.

by Kim Jaso
Blog
Release Notes
Video

Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:

by Frances Miller
Podcast

Empowering Remote Employees

We sat down with Jason Hennessey, an internationally-recognized SEO expert who founded Hennessey Digital in 2015, a remote-first digital agency that has since grown into a business valued at over $10 million with over 120 global employees.

by Kim Jaso
Podcast

Let’s Talk Conversation Intelligence

In our latest Smart Route episode, we connected with the CEO of Deepgram to learn more about how conversation intelligence works.

by Kim Jaso
Sales Tools
Guides

The Secret to Scoring for Sales and Marketing Success

Explore how and why lead and conversion scoring can make an impact across your organization, for any team and role.

by Chris Todd
Blog
Release Notes
Video

Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we

by Frances Miller
Podcast

How This Husband and Wife Team Grew a Business From Their Basement into a $20M Company

In our inaugural Smart Route episode, we start close to home by interviewing our co-founders of CallTrackingMetrics.

by Kim Jaso
Podcast

Introducing Our New Podcast Series: Smart Route

The Smart Route podcast by CallTrackingMetrics has all the tips you need to optimize your customer communications and build a better workforce.

by Kim Jaso
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