Categories
Agent Performance
Contact Center Tools
Guides

The Ultimate Guide to Driving Success in Your Contact Center

Explore the tools managers can use to increase contact center agent productivity, and in turn, improve customer experience.

by Chris Todd
Podcast

Let’s Talk Conversation Intelligence

In our latest Smart Route episode, we connected with the CEO of Deepgram to learn more about how conversation intelligence works.

by Kim Jaso
Sales Tools
Guides

The Secret to Scoring for Sales and Marketing Success

Explore how and why lead and conversion scoring can make an impact across your organization, for any team and role.

by Chris Todd
Blog
Release Notes
Video

Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we

by Frances Miller
Podcast

How This Husband and Wife Team Grew a Business From Their Basement into a $20M Company

In our inaugural Smart Route episode, we start close to home by interviewing our co-founders of CallTrackingMetrics.

by Kim Jaso
Podcast

Introducing Our New Podcast Series: Smart Route

The Smart Route podcast by CallTrackingMetrics has all the tips you need to optimize your customer communications and build a better workforce.

by Kim Jaso
Blog
Release Notes
Video

Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:

by Frances Miller
Attribution
Video

A Day in the Life of Senior Paid Media Manager Lisa Salvatore

Ever wonder what a typical day looks like for our talented team members? In this new series, we’ll follow our internal experts through one day in their respective roles. Kicking off the series is Lisa Salvatore of the Marketing team! As Senior Paid Media Manager, Lisa is in charge of strategizing and optimizing our Paid

by Frances Miller
Analytics
Guides

A Marketer’s Guide: Build Amazing Dashboards with Google Data Studio

Explore how Google Data Studio gives marketers the tools to consolidate reporting across platforms and start visualizing your data.

by Chris Todd
Product
Release Notes
Video

Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes

CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.

by Frances Miller
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