Resources
A Day in the Life of Senior Paid Media Manager Lisa Salvatore
Ever wonder what a typical day looks like for our talented team members? In this new series, we’ll follow our internal experts through one day in their respective roles. Kicking off the series is Lisa Salvatore of the Marketing team! As Senior Paid Media Manager, Lisa is in charge of strategizing and optimizing our Paid
Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:
Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we
Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:
Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.
Video | Facebook, Georouting, Custom Panels: CallTrackingMetrics Release Notes September 2020
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In this edition, we cover the newly available Fax capable tracking numbers and enhancements to our geo-routing, custom panels, unified communications tools, and
Watch: How to Use Call Tracking to Deliver Marketing and Sales Value
Accurately report on conversions and optimize for lead quality versus volume.
[Webinar] CTM Year in Review and 2020 Preview
Catch up on the essential products we launched in 2019 and get a sneak peek of what's on our wishlist for next year.
Webinar: Data-Driven Solutions for Franchises
Discover how you can master your nationwide and local marketing strategy and provide better customer service using call tracking and contact center automation.
Texting Automation Webinar Highlights
Discover creative ways to implement automated text messages with your customers on CallTrackingMetrics.
