Resources
A Day in the Life of Senior Paid Media Manager Lisa Salvatore
Ever wonder what a typical day looks like for our talented team members? In this new series, we’ll follow our internal experts through one day in their respective roles. Kicking off the series is Lisa Salvatore of the Marketing team! As Senior Paid Media Manager, Lisa is in charge of strategizing and optimizing our Paid
[Video] Using Text Messaging to Boost Revenue, Engagement, and Satisfaction | Launchpad Summit 2021
During the second annual CTM Launchpad Summit conference, Ken Sylvain and Michael Barnett co-presented on the value of text messaging for business. Watch the video above, and read on for a recap. How CTM clients are finding success with text messaging Having worked with CallTrackingMetrics customers for four years, on top of his 20 years
[Video] CTM Founders Laure and Todd Fisher Share 2022 Predictions in Launchpad Summit Keynote
To kick off the 2021 CallTrackingMetrics Launchpad Summit, Todd and Laure Fisher sat down for a conversation with Erika Rollins, Director of Marketing. Our co-founders opened up about what’s powered them, and CTM, through 2021 and what’s just over the horizon in 2022 for our product, team, and community. Reflecting on the Highs and Lows
Conversion Tracking for Google Ads Lead Form Extensions | CallTrackingMetrics Release Notes Oct 2021
The CallTrackingMetrics team is always working to updates features and functionality for our customers. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we are detailing new integrations with Google Ads lead form extensions and Unbounce. Plus updates to the CTM mobile app, 212
Skill Based Routing, STIR/SHAKEN, and Divisions | CallTrackingMetrics Release Notes June 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new agent routing and team management options, what you need to know about STIR/SHAKEN compliance, and UI enhancements. Watch:
Video | Todd Fisher Shares the Inspiration Behind the New CallTrackingMetrics Agent App
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In our Release Notes video series, we overview on the most pertinent updates and what they mean for your business. This month, we
Video | Drift Chat, AB Testing, and Launchpad: CallTrackingMetrics New Releases for January 2021
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month, we’re detailing brand new integrations like Drift and A/B testing platforms, custom agent settings, and our recently launched training opportunities. Watch:
Video | HIPAA Compliant Chat and Enhanced Knowledge Base: CallTrackingMetrics November 2020 Release Notes
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. This month we’re detailing new enhancements to our knowledge base, brand new integrations, and HIPAA compliant live chat features.
Video | Facebook, Georouting, Custom Panels: CallTrackingMetrics Release Notes September 2020
CallTrackingMetrics regularly updates features and functionality of its marketing attribution and contact center software. These changes are often driven by customer feedback and help our customers continue to scale with the platform. In this edition, we cover the newly available Fax capable tracking numbers and enhancements to our geo-routing, custom panels, unified communications tools, and
Watch: How to Use Call Tracking to Deliver Marketing and Sales Value
Accurately report on conversions and optimize for lead quality versus volume.
