Track these 9 call center KPIs in order to understand call volumes and customer satisfaction as well as boost your service quality.
Nobody likes being constantly put on hold, transferred from one department or location to another, and having to repeat the same information again and again just to be put in touch with the person who can help you.
If you just looked at our name and logo, you might think we were all about calls. Well, we are… but we’re also all about text messaging. Texting these days can be much more than just basic appointment confirmations. In fact, using an attribution and phone management platform like CallTrackingMetrics can supercharge your business texting in some