CTM Weekly Digest: February 1, 2019

We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:

• Microsoft Dynamics: We’re excited to announce our new integration with Microsoft Dynamics! A separate email with more information and setup instructions will be sent out soon. 

• Additional options for webhooks: You will now be able to run webhooks based on keypresses in voice menus.  This option will appear under “Actions” when you’re configuring a keypress.

• More ways to add agents to queues: You can now add agents to queues from the Agent Routing Rules page, via the “New Agent” button.

• Anyone can change their user image: Agents can now set their own user image; previously this was restricted to admins.

• Make fields required: You can now require your agents to complete specific fields, including custom fields, before closing a wrap-up panel.