CTM Weekly Digest: May 3, 2019

We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:

  • Wrap-up Status Controls: If you are using wrap-up panels in your Teams, you can now give your agents the ability to set what their status will be after wrap-up ends.  This is especially useful if you have calls set to auto-answer, so agents can smoothly transition to break time without another call coming to them. 
  • Text from the Softphone: You can now allow members of a Team to send text messages right from the CTM softphone!  Enable this option in your Team settings to quickly send a follow-up text message or start a new text conversation without leaving the softphone window.

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