CTM Weekly Digest: May 31, 2019
We are constantly working to improve our platform, and are pleased to announce that the following enhancements will be released next week:
- Hide Call and SMS Direction: We’ve added a new option to our Access Controls! Now, you’ll have the ability to hide the inbound and outbound indicators for calls and texts. Limiting the data that your agents can see with Access Controls is a great way to boost agent productivity.