CTM Weekly Digest: October 5, 2018

We’re constantly working to improve our product here at CallTrackingMetrics.

The following updates should be rolling out next week:

  • Advanced search in billing: Our enhanced search functionality within Billing Logs allows you to search all fields for a custom keyword, or series of digits. Now, users will be able to search for a specific type of transaction, like a renewal or a particular outbound call, or by digits such as a call ID or phone number. 

  • Conditional formatting with triggers: Now when you go to create a new custom trigger in CTM, you’ll see clear guides for setting up “And/Or” conditions. 
  • Salesforce sync test: When you set up a trigger, you can now test and execute the trigger to check for syncing errors. Any reported errors will display automatically so that you can make updates and test again until successful. 

  • Get more from your text notifications: You can now choose to include the entire body of your incoming text messages within your notifications. And, by sending those notifications to push to email, a Slack channel, etc., you’ll capture the entire message without interrupting workflow. 
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