CTM Weekly Digest: September 14, 2018

We’re constantly working to improve our product here at CallTrackingMetrics.

The following updates should be rolling out next week:

  • Updates to your Kenshoo integration: You can now send a status field into the Kenshoo platform so that you can gain a more holistic view of your calls. The new field is a combination of activity type (inbound, outbound, form, etc.) along with the reporting tag (accepted, rejected, etc.). You can enable this option in the Kenshoo integration.  
  • More customization for the call log: You now have the ability to hide a caller’s location in the “Contact” column within the call log, to provide a more streamlined appearance.
  • Clearer agent dashboard: You’ll soon have access to a new and improved real-time agents dashboard with more data visualizations to help track agent activity at a glance.

Dashboard view prior to update

Dashboard view after the update

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