Powerful Contact Center Features
Personalize the customer experience with advanced call management tools.
At CallTrackingMetrics, we have the ability to adapt to the specific needs of any size business, from a small agency to an enterprise-level, international contact center.
We offer the the only contact center software that includes complete call tracking & attribution tools along with an advanced call management feature set to personalize the customer experience. No other contact center software comes close to the diversity of features we offer.
Additionally, our simplified pricing structure enables us to serve a vast array of clients by allowing them to pick and choose the level of features and amount of usage they require. CallTrackingMetrics makes it easy and affordable to scale your contact center by eliminating per-seat charges.
We excel in metrics: we can tell you where your calls are coming from and in-depth statistics on what happened in those calls. Our intelligent call management can give your small firm international reach, or provide your global contact center a local appeal with regional area codes and geo-routing to nearby agents.
CallTrackingMetrics offers more than just great features; we also have an unmatched client success program. Call us to get real-time, personalized technical support, or log on to our resources portal for self-guided webinars and tutorials. We can even set you up with a dedicated engineer and your own 24/7 hotline for emergency troubleshooting! No competitor comes close to the high level of personal support that we offer.
So, if you're looking for the most comprehensive contact center software on the market, and a great alternative to 8x8, then look no further than CallTrackingMetrics.
- Unlimited users
- No per-seat fee
- Live agent dashboard
- Customizable Softphone
- Post-call surveys
- Call recordings & transcriptions
- HIPAA compliance program
- Advanced IVR & queues
- Agent call scripts
- Click-to-call forms
- Text messaging
- Premium integration with Salesforce
- Premium integration with Shopify
- Comprehensive product support resources