The Cost-Effective and Intelligent Alternative to Five9

Powerful Contact Center Features

Personalize the customer experience with advanced call management tools.

At CallTrackingMetrics, we have the ability to adapt to the specific needs of any size business, from a small agency to an enterprise-level, international contact center.

We offer the the only contact center software that includes complete call tracking & attribution tools along with an advanced call management feature set to personalize the customer experience. No other contact center software comes close to the diversity of features we offer.

Additionally, our simplified pricing structure enables us to serve a vast array of clients by allowing them to pick and choose the level of features and amount of usage they require. CallTrackingMetrics makes it easy and affordable to scale your contact center by eliminating per-seat charges.

We excel in metrics: we can tell you where your calls are coming from and in-depth statistics on what happened in those calls. Our intelligent call management can give your small firm international reach, or provide your global contact center a local appeal with regional area codes and geo-routing to nearby agents.

CallTrackingMetrics offers more than just great features; we also have an unmatched client success program. Call us to get real-time, personalized technical support, or log on to our resources portal for self-guided webinars and tutorials. We can even set you up with a dedicated engineer and your own 24/7 hotline for emergency troubleshooting! No competitor comes close to the high level of personal support that we offer.

So, if you're looking for the most comprehensive contact center software on the market, and a great alternative to Five9, then look no further than CallTrackingMetrics.

CallTrackingMetrics has:

  • Unlimited users
  • No per-seat fee
  • Live agent dashboard
  • Customizable Softphone
  • Post-call surveys
  • Call recordings & transcriptions
  • HIPAA compliance program
  • Advanced IVR & queues
  • Agent call scripts
  • Click-to-call forms
  • Text messaging
  • Premium integration with Salesforce
  • Premium integration with Shopify
  • Comprehensive product support resources

This comparison is based on publicly available information. If you believe that something here is inaccurate, please contact us so that we can review & update.

Dynamic Contact Center Functionality

Powerful tools for routing, dialing & call management to automate workflow.

Easily route calls to your team's computers anywhere in the world with our browser-based softphone.
Dynamically route incoming calls based on custom rules about the caller such as online activity, & demographic data.
A seamless flow of information across your team through top CRM, Customer Service, and E-Commerce platforms.
Automatically connect your agents with customers, and define rules to strategically manage calls.

Trusted by More Than 30,000 Customers

Tracking millions of calls every month for businesses around the globe

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Learn how CallTrackingMetrics is helping businesses track, manage and automate calls.

Katy Hunter

Sr. Director of Bing Ads Product Marketing

“CallTrackingMetrics is an important Bing Ads partner and one of the first call providers to leverage our new Offline Conversion Import APIs to track call conversions across our shared clients. This is a great new offering for the many advertisers who rely on telesales channels to connect with new and existing customers, and grow their business. With CallTrackingMetrics, customers can now connect their call conversion data back into their Bing Ads campaigns for better performance insights and campaign optimizations.”

Simple Pricing, Powerful Plans

All plans include unlimited users and robust reporting analytics

Frequently Asked Questions

Do I have to select a plan right now?
No, we currently have a free 14-day trial so that you can try out our software before signing up. You can also choose to schedule a demo with one of our sales representatives to get a comprehensive look at what CallTrackingMetrics offers.

Can I estimate usage costs?
Yes, you can get an idea what your typical monthly usage costs might be by trying out our pricing calculator. Simply enter your anticipated usage amounts (numbers, minutes, etc.) into the calculator to view an estimated monthly price.

How does billing work?
When you create your account, you will enter a credit card that is used to fund your CTM available balance. This balance funds your numbers, minutes, monthly software fee and any other premium services you choose to activate. When your balance falls below a specific amount, we will automatically recharge it to your requested amount.

Will I be able to change plans later?
Absolutely, you can upgrade or downgrade to a different plan at any point. We know your business is unique, so we have designed three different plans to help accommodate all needs. If you change plans in the middle of a billing cycle, you will be prorated to reflect the time you still had left in your original plan.