Cutting-Edge Contact Center Features
Customize the customer experience with intelligent call management tools.
At CallTrackingMetrics, our cutting-edge software has the ability to adapt to the particular needs of any size business — from a small business to a mid-size agency, to a global contact center.
We offer the the only contact center software that includes both an advanced call management feature set and complete call tracking and call attribution tools to help with marketing initiatives.
No other contact center software comes close to the ever expanding range of features we offer. Our intelligent call management can give your small firm international reach, or provide your global contact center a local appeal with regional area codes and geo-routing to nearby agents. This allows you to completely personalize the customer experience based on the individual needs of your business.
Our pricing is simple, too. Our pricing structure allows us to serve a vast array of clients by enabling them to carefully select the level of features and amount of usage they require. For example, the Contact Center Plan has no per-seat charges, so scaling your contact center quickly can be more affordable than ever.
Increase the productivity of your team and streamline operations easily with our contact center software. We can tell you where your calls are coming from and in-depth statistics on what happened in those calls.
CallTrackingMetrics is more than a great set of products that combine into a comprehensive software. We also have an unmatched customer success program. You can call us to get real-time technical support, or you can choose to use our resources portal for self-guided webinars and tutorials. We can also set you up with a dedicated engineer and/or your own 24/7 hotline for emergencies if necessary. No other contact center software provider comes close to the high level of personal support that we offer.
So, if you're in search of the most comprehensive contact center software on the market, and a great alternative to RingDNA, then look no further than CallTrackingMetrics.
- No per-seat fees
- Unlimited users
- Customizable Softphone
- Live agent dashboard
- Advanced IVR & queues
- Agent call scripts
- HIPAA compliance program
- Click-to-call forms
- Text messaging
- Post-call surveys
- Call recordings & transcriptions
- Premium integration with Shopify
- Premium integration with Salesforce
- Comprehensive product support resources