Customize the customer experience with intelligent call management tools.
At CallTrackingMetrics, our cutting-edge software has the ability to adapt to the particular needs of any size business — from a small business to a mid-size agency, to a global contact center.
We offer the the only contact center software that includes both an advanced call management feature set and complete call tracking and call attribution tools to help with marketing initiatives.
No other contact center software comes close to the ever expanding range of features we offer. Our intelligent call management can give your small firm international reach, or provide your global contact center a local appeal with regional area codes and geo-routing to nearby agents. This allows you to completely personalize the customer experience based on the individual needs of your business.
Our pricing is simple, too. Our pricing structure allows us to serve a vast array of clients by enabling them to carefully select the level of features and amount of usage they require. For example, the Contact Center Plan has no per-seat charges, so scaling your contact center quickly can be more affordable than ever.
Increase the productivity of your team and streamline operations easily with our contact center software. We can tell you where your calls are coming from and in-depth statistics on what happened in those calls.
CallTrackingMetrics is more than a great set of products that combine into a comprehensive software. We also have an unmatched customer success program. You can call us to get real-time technical support, or you can choose to use our resources portal for self-guided webinars and tutorials. We can also set you up with a dedicated engineer and/or your own 24/7 hotline for emergencies if necessary. No other contact center software provider comes close to the high level of personal support that we offer.
So, if you're in search of the most comprehensive contact center software on the market, and a great alternative to RingDNA, then look no further than CallTrackingMetrics.
No per-seat fees
Live agent dashboard
Advanced IVR & queues
Agent call scripts
HIPAA compliance program
Call recordings & transcriptions
Premium integration with Shopify
Premium integration with Salesforce
Comprehensive product support resources
Advanced Contact Center Functionality
Smart tools for call management, routing & dialing to automate workflow.
Easily route calls to your team anywhere around the globe with our browser-based softphone.
Automatically route incoming calls based on rules about the caller such as online activity or demographic data.
Easily integrate with many of the top CRM, Customer Service, and E-Commerce platforms out there.
Dynamically connect your agents with customers. Define custom rules to strategically manage calls.
Simple Pricing, Powerful Plans
All plans include unlimited users and robust reporting analytics
Do I have to select a plan right now?
No, we currently have a free 14-day trial so that you can try out our software before signing up. You can also choose to schedule a demo with one of our sales representatives to get a comprehensive look at what CallTrackingMetrics offers.
Can I estimate usage costs?
Yes, you can get an idea what your typical monthly usage costs might be by trying out our pricing calculator. Simply enter your anticipated usage amounts (numbers, minutes, etc.) into the calculator to view an estimated monthly price.
How does billing work?
When you create your account, you will enter a credit card that is used to fund your CTM available balance. This balance funds your numbers, minutes, monthly software fee and any other premium services you choose to activate. When your balance falls below a specific amount, we will automatically recharge it to your requested amount.
Will I be able to change plans later?
Absolutely, you can upgrade or downgrade to a different plan at any point. We know your business is unique, so we have designed three different plans to help accommodate all needs. If you change plans in the middle of a billing cycle, you will be prorated to reflect the time you still had left in your original plan.
Talk to a member of our team, and get a chance to experience the world’s only combined call tracking and contact center automation platform.